LOTTERY TELEMARKETING REPRESENTATIVE

Position Overview

Do you have a background in telemarketing, sales, and customer service?  The Illinois Lottery is seeking to hire a Telemarketing Representative with the Sales Division. The individual in this position will work as a team member, providing customer service, guidance, and direction to Lottery retailers to ensure they receive information regarding instant ticket games, prizes, and orders.  If you are a people person who excels in communicating and solving problems, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Via telephone, maintains regular contact with agents to solicit instant ticket orders and to forecast and fill product needs.
• Maintains Retailer Hotline lnstant Ticket Ordering system files.
• Interprets and applies the laws, rules, regulations, and policies of the Illinois State Lottery.
• Analyzes individual retailer's accounting and operational needs and provides recommended solutions.
•  Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion or four years of high school.
• Requires one (1) year of clerical experience, in an office setting, or two (2) years of telemarketing experience.

Preferred Qualifications

• Prefers extensive knowledge of telemarketing functions.
• Prefers extensive knowledge of general business practices and retail operations.
• Prefers experience diplomatically communicating with a wide variety of people from different backgrounds, ethnicities, and cultures.
• Prefers the ability to use the computer systems, software, hardware, or other automated equipment utilized in agency operations.
• Prefers the ability to prioritize assignments and meet critical deadlines.
• Prefers the ability to interpret the state Lottery laws, rules and regulations.
• Prefers the ability to exercise tact and diplomacy in resolving problem matters.
• Prefers the ability to establish and maintain satisfactory working relationships with the public and agency personnel.
• Prefers the ability to analyze and identify problems in retailer’s accounts and operations, and to determine appropriate solutions.
• Prefers the ability to utilize Microsoft Outlook, Word, and Excel.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to work from home, in a quiet environment with an internet connection.
• Requires the ability to utilize state issued equipment.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $23 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  It innovates utilizing the latest technology and recognizes and adapts to market and industry changes.  It maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.