MANAGEMENT SYSTEMS SPECIALIST

About the Position

The Illinois State Police (ISP) Forensic Sciences Command (FSC) is seeking motivated individuals to fill two Management Systems Specialist positions.  The ISP FSC is the third largest forensic laboratory system in the world with over 300 employees at seven facilities. The individual will assist overseeing various statewide forensic and evidence information management systems and other technical operations. This leader provides end-user support and develops various methods to retrieve data from the systems for various laboratory management studies. The ideal candidate should be a critical thinker, organized, and a good communicator. This position will work cooperatively with various forensic science laboratory staff throughout the state. 

The State of Illinois continually strives for a workforce that reflects the growing diversity within the state. A variety of employee backgrounds, perspectives, ideals and experiences is crucial to the ISP's ability to most effectively serve the public. 

Job Responsibilities

35% 1. Serves as a "front end" or applications specialist of the information system. 

• Provides top management with special one-time reports and system studies of management operations to assist them in making program and policy decisions. 
• Manually prepares special management reports from the information system as necessary until system configuration changes can be made in order to make the data accessible by the authorized end users. 
• Designs and implements custom reports to retrieve data from the system for various end users. 
• Develops interactive dashboards to make the data available to managers and end users. 
• Modifies the configuration of software pages to increase accuracy and efficiency. 
• Provides end-user support by answering questions and resolving application problems. 
• Provides support including user rights assignments, client set-up and training for application end users. 

25% 2. Conducts in-depth management studies involving extensive technical research and analysis of functions within the system. 

• Determines and advises on management analysis techniques applicable to studies. 
• Conducts and coordinates system studies in the area of work measurement productivity and efficiencies. 

25% 3. Assists in the development and installation of new and revised agency programs. 

• Devises or directs the development of supporting policies, methods, procedures to implement programs. 
• Assists in interfacing management information needs with data processing procedures and improvements in the various information systems. 

10%  4. Plans, directs, and administers training programs for applicable personnel on the use of the information system. 

• Plans, directs, and administers training programs on procedural requirements for the information system. 
• Plans, directs, and administers training programs on the application and utilization of output reports generated from this system. 
• Travels in the performance of the duties

5% 5. Performs other duties as assigned or required. 

Minimum Qualifications

1. A bachelor's degree in business or public administration or a closely related field, and preferably including casework in systems analysis, computer science, and statistics. 

2. Requires four (4) years of experience directly related to the development, maintenance and coordination of a computer-based management information system. 

Preferred Qualifications

1. At least four (4) years of experience in applying modern concepts of scientific management, and accounting techniques to develop, modify, maintain and interpret management information systems so as to accurately reflect program status and the impact of program changes. 

2. At least four (4) years of experience in recognizing and solving problems in a complex management information system. 

3. At least four (4) years of experience in working with complex data from computer reports. 

4. At least four (4) years of experience in conducting complex management systems studies to accommodate information requirements in the area assigned. 

5. At least two (2) years of working knowledge of Illinois State Police or Department of Innovation and Technology organizational functions, the structuring of programs and information systems, and the character of communications between organizational entities. 

6. At least four (4) years of experience in establishing and maintaining satisfactory working relationships with co-workers. 

7. Possess a master's degree in business or public administration or a closely related field, and preferably including coursework in systems analysis, accounting, computer science, and statistics. 

Employment Conditions

1. Successful completion of initial and on-going, random, alcohol and drug screens. 

2. Successful completion of a background investigation. 

3. Successful completion of a polygraph examination. 

4. Ability to maintain credibility in providing courtroom testimony

    a. Ability to adhere to Illinois State Police's ethical standards. 

    b. Ability to adhere to Illinois State Police's policies and procedures. 

5. Ability to travel on an as-needed basis. 

6. No felony or misdemeanor convictions.