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MIDSTATE QUALITY CONTROL MANAGER

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Jun 13, 2025
Location: 

Springfield, IL, US, 62762

Job Requisition ID:  47613

Job Requisition ID: 47613

Opening Date: 06/16/2025
Closing Date: 06/30/2025
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: None
Salary: Anticipated Salary (Effective 7/1/25) $8,281-$12,223/month ($99,732-$146,676/year)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063

​ 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a manager to ensure the error status and mandatory state Supplemental Nutrition Assistance Program (SNAP) quality control record meet USDA Food and Nutrition Services quality control policy and procedures by performing and preparing complex second party quality control case reviews. Reviews and interprets SNAP legislation, federal rules, audit decisions and waivers for impact on Quality Control (QC). Plans and prepares the scope of new QC projects; prepares, reviews, and interprets SNAP quality control case reviews and projects. Supervises staff that conduct mandatory state SNAP QC reviews. Recommends changes in SNAP policy and/or procedures based on error trends resulting from the case reviews. Travels in performance of duties.

Essential Functions

  • Serves as Manager over the Midstate Downstate Supplemental Nutrition Assistance Program (SNAP) Quality Control (QC) staff and the SNAP case review process.

  • Serves as a working supervisor.

  • Reviews and interprets SNAP legislation, federal rules, audit decisions and waivers for impact on Quality Control.

  • Serves as liaison between the Bureau/Division and Federal Food and Nutrition Services staff on issues of statutory interpretation.

  • Travels to participate in meetings with central office and field staff to identify, discuss and resolve issues around quality control reviews, findings, and error trends to develop suggestions and methods for improvement.

  • Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.

  • Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a health or human services organization.

Specialized Skills

  • Of the three (3) years progressively responsible administrative experience, requires three (3) years professional experience managing, planning, organizing, executing, controlling and evaluating supplemental nutrition assistance programs, two of which should be conducting full scope case reviews and/or second party case reviews.

Preferred Qualifications

  • Three (3) years professional experience managing, planning, organizing, executing, controlling and evaluating supplemental nutrition assistance programs, two of which should be conducting full scope case reviews and/or second party case reviews. 

  • Two (2) years of experience interpreting supplemental nutrition assistance program state and federal policies and regulations, quality control review findings, and statistical information. 

  • Two (2) years of professional experience in a position that handles nutrition assistance policy, casework practices, and eligibility or quality control for a supplemental nutrition assistance program. 

  • Two (2) years of professional experience implementing USDA Food and Nutrition Services federal regulations such as those specified in the FNS 310 Handbook. 

  • Two (2) years of professional experience utilizing an integrated eligibility system in the administration of a supplemental nutrition assistance program.

Conditions of Employment

  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.

  • Requires basic proficiency sorting, filtering, and tracking information in a spreadsheet, such as Microsoft Excel.

  • Requires basic proficiency in creating, modifying, and presenting visual presentations to effectively communicate information utilizing software such as Microsoft PowerPoint.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762

Family & Community Services

Bureau of SNAP Integrity

Midstate Quality Control Review Unit

Springfield/Sangamon County

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Leadership & Management; Social Services

 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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