OFFICE ADMINISTRATOR IV

Position Overview

Under direction, supervises clerical staff in the Professional Services Unit of the Section of Licensing and Testing involved in the review and evaluation of a variety of professional licensing applications of a non‑routine and highly complex nature.  Responds to telephone inquiries, mail or walk‑ins of a non‑routine and complex nature.  Conducts random reviews of screened applications for appropriate documents; evaluates for completeness by applying knowledge of the various licensing laws, rules, policies and procedures.

State of Illinois Benefits

Health, Life, vision, and dental insurance
12 weeks paid maternity/paternity leave
Pension Plan – Vesting at 10 years for Tier II
Full 20-year retirement awards free health insurance during retirement
Deferred compensation and other pre-tax benefits programs
Paid state holidays, 12-14 days annually
3 paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over year to year)
10-25 Days of Paid Vacation time annually (10 days in year one of employment)
Personal, sick, and vacation rates modified for 12 hour work schedules (as applicable)
Employee Assistance Program and/or mental health resources
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Serves as working supervisor of subordinate clerical staff.
• Responds to telephone inquiries, mail (both physical and electronic), or walk ins of a non routine and complex nature such as those relating to established policies, procedures, and provisions of the various licensing laws and rules relative to the application process.  
• Conducts random reviews of screened applications (both physical and electronic) for appropriate documents.
• Researches and compiles statistical data and information for special projects and reports.  Receives and extrapolates data from case management statistical reports as requested by supervisor.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two years study at a secretarial/business college and two years office experience; or, completion of high school and four years Office Assistant experience; or, four years independent business experience.  

Preferred Qualifications

• Prefers at least three years of experience supervising a staff of four or more.
• Prefers at least three years of experience in the assessment of an applicant’s qualifications or credentials based on established standards.
• Prefers at least six years of experience working in a professional office environment.
• Prefers at least three years of experience providing customer service in person, over the phone, and over email/electronic communication. 

Conditions of Employment

• Requires the ability to pass an Agency-conducted background check.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.   

Agency Overview

IDFPR is a regulatory licensing and enforcement agency that protects the residents of Illinois, ensures the safety and soundness of financial institutions, ensures that competent professionals are licensed to provide services to the public, and enhances commerce in the state for the benefit of all its residents.