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OFFICE ASSISTANT

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Aug 5, 2025
Location: 

Springfield, IL, US, 62706

Job Requisition ID:  48850

Job Requisition ID: 48850 
Closing Date: 08/19/2025
​Agency: Property Tax Appeal Board
Class Title: OFFICE ASSISTANT - 30010 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated Starting Salary $3802 per month. (Full Range $3802--$4880) CBA language applies
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

·        As a receptionist for the Springfield office answers telephone inquiries and assists walk-ins such as taxpayers, lawyers, state and local officials, and intervenors. 

·        Assists with questions concerning appeal status, how to obtain forms the appeals process, types of evidence needed and appeal time limits.

·        Transfers calls and directs walk-ins to appropriate staff. Signs for mail deliveries opens and date stamps incoming mail.

·        Serves as back up scanner. 

·        Performs various other difficult and responsible clerical duties for the Division.

·        Processes information from manual and automated records to generate forms, print mailing labels, and update the mail log as assigned.

·        Processes requests for information under the Freedom of Information Act by duplicating and sending file information to the requesting party.

·        Prepares out -going mail, maintains postage records and receipts.

·        Reviews new appeals for sufficient evidence and timely filings.

·        As a back-up to equivalent level Mail/File Control staff, processes incoming mail in accordance with procedures.

·        Categorizes incoming mail by type.

·        Retrieves and distributes files to appropriate staff.

·        Receives processed files and re -files to maintain files and mail room in keeping with processed status.

·        Performs other duties as required or assigned which are reasonably within the scope of those enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of high school and one year of related office experience.

Preferred Qualifications

Prefers working knowledge of office practices procedures and programs.

Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance of same.

Work Hours: 8:30 AM - 5:00 PM (Mon-Fri)
Work Location: 401 S Spring St, Springfield, Illinois, 62706
Agency Contact: James Moffat
Email: james.moffat@illinois.gov
Phone #: 217-557-0122
Posting Group: Office & Administrative Support

 

This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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