OFFICE ASSOCIATE, Opt. 2

Position Overview

The Illinois Department of Natural Resources is seeking to hire an Office Associate for The Office of Stategic Services.  This position will provide information, rules, regulations, policies, and procedures to clientele over the telephone, computer, or in person; calculates returns and review discrepancies that are sent to vendors and close requests; maintain accurate data in the online electronic system by reviewing permits and sales; send specialized sporting licenses, printed materials, permitting decals, etc. to vendors as requested.  The Office of Strategic Services (OSS) facilitates IDNR’s significant economic impact through the sale of licenses and permits for hunting, fishing, boating, and snowmobiling activities.  We encourage all interested applicants to apply.

Essential Functions

• Completes complex and specialized clerical duties involving license consignment and commercial permit sales within the Office of Strategic Services. 
• Achieves detailed work assignments by following IL Statutes and IL Administrative Rules for vendor accounts.
• Assists venders on the phone or in person with matters concerning point of sale equipment and programs used in the sales of licenses through computer sale transaction. 
• Assists the Office in distributing licenses to vendors by packing and licenses and shipping them to the correct location. 
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. 

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and two years office experience
• Requires ability to keyboard accurately at 45 wpm.

Preferred Qualifications

• Working knowledge of office practices, procedures and programs.
• Working knowledge of composition, grammar, spelling and punctuation. 
• Working knowledge of basic mathematics. 

Conditions of Employment

All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. The State of Illinois complies with federal and state disability laws and will make reasonable accommodations for applicants and employees with disabilities:

1.  Requires completion of a background check and self-disclosure of criminal history.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency and Division Statement

DNR Agency Statement

Charged with preserving, protecting, and promoting Illinois’ natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites – and everything in between. Employment opportunities vary greatly, often providing employees the chance to work indoors and out in a dynamic yet relaxed environment. Working for the State of Illinois, IDNR employees receive excellent benefits, including health, vision and dental insurance; a retirement plan and deferred compensation options; state holidays and other time off; as well as pre-tax benefit programs; flexible/remote work schedules may be available for certain positions.

OSS Division Statement

The Office of Strategic Services (OSS) facilitates IDNR’s significant economic impact through the sale of licenses and permits for hunting, fishing, boating, and snowmobiling activities generating millions of dollars in revenue annually for conservation efforts across Illinois, while advocating good conservation and preservation efforts through responsible recreation practices.  OSS also has dedicated staff to host special sporting and educational events across the state to boost tourism and educational efforts that have not only an impact at a local level but on a national scale.  The OSS provides oversight and support for a variety of special events held year-round. Some are fun and entertaining, while others are educational:  state fairs, sport shows, living history reenactments, fishing fairs - the list goes on and on. There is a special event for nearly every age and interest, including great family activities.  OSS provides fleet management and administrative services for IDNR properties in districts spread throughout the state of Illinois.