OFFICE ASSOCIATE

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package?  How about a workplace with career and personal growth opportunities?  Then consider the Illinois Department of Revenue.  We are hiring an Office Associate for the Taxpayer Assistance Division Southern Field Services located in Springfield, IL.  This position provides clerical support through receipt and dispersal of confidential correspondence and is the main timekeeper for the Division. If you have excellent organizational skills, are proficient in entering and manipulating spreadsheet data, and are familiar with timekeeping processes, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under direction, serves as timekeeper for the Taxpayer Assistance Division and backup timekeeper for the program area.
• Receives, opens and date stamps incoming mail and faxes.
• Performs a variety of difficult and specialized clerical duties which involve independent judgment and action.
• Maintains, controls, disseminates, and retrieves case files utilized within the Section.
• Receives and directs incoming telephone calls and office visitors to the appropriate area.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires two years of office experience.

Preferred Qualifications

• Two (2) years of experience calculating, reviewing, and reporting timekeeping for others.
• Intermediate proficiency utilizing Microsoft Excel or similar spreadsheet software.
• Two (2) years of experience utilizing a timekeeping system.
• Three (3) years of experience composing, proofing and editing professional correspondence.
• Intermediate proficiency utilizing Microsoft Word or similar word processing software.
• Two (2) years of experience operating and performing routine maintenance on commonly used manual and automated office equipment.
• Two (2) years of experience filing professional documents.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.