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OFFICE ASSOCIATE

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Oct 9, 2024
Location: 

Springfield, IL, US, 62703

Job Requisition ID:  41842

Agency: Department of Human Services

Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None

Opening Date:  10/10/2024
Closing Date/Time:  10/24/2024
Salary: Anticipated Salary: $3,852 - $5,046 per month ($46,224 - $60,552 per year)  
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 41842

Position Overview

Under direction, formats and keyboards a variety of difficult letters and memoranda drafted in response to inquiries from clients, attorneys, Local Offices, legislators, and other agency staff regarding recoupment and recovery activities for overpayment accounts. Establishes, enters, updates, and maintains files on the personal computer to track all correspondence, Overpayment Changes/Adjustment forms, phone calls, and reports received in the Account Maintenance Unit. Reviews, evaluates, sorts, and classifies all incoming correspondence. Reviews and controls daily and special reports received from the Comptroller Offset System and the Department’s mainframe pertaining to the establishment and adjustment of overpayment accounts. Answers telephone calls, transcribing answering machine messages as needed and routing calls to unit or other staff as necessary.

Essential Functions

  • Formats and keyboards a variety of difficult letters and memoranda drafted in response to inquiries from clients, attorneys, Local Offices, legislators, and other agency staff regarding recoupment and recovery activities for overpayment accounts.
  • Establishes, enters, updates, and maintains files on the personal computer to track all correspondence, Overpayment Changes/Adjustment forms, phone calls, and reports received in the Account Maintenance Unit.
  • Reviews, evaluates, sorts, and classifies all incoming correspondence.
  • Reviews and controls daily and special reports received from the Comptroller Offset System and the Department’s mainframe pertaining to the establishment and adjustment of overpayment accounts.
  • Answers telephone calls, transcribing answering machine messages as needed and routing calls to unit or other staff as necessary. 
  • Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above. 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of high school.
  • Requires two (2) years of office experience.
  • Requires ability to keyboard accurately 45 wpm.

 

Work Hours: 8:30am - 5:00pm Monday-Friday; 1-hour unpaid lunch break 

Work Location: 600 E Ash St, Springfield, Illinois, 62703 

Office of Fiscal Services

Bureau of Collections

Field Recovery – Account Maintenance
Agency Contact:  DHS.HiringUnit@Illinois.gov
Posting Group: Office & Administrative Support; Social Services

 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
    • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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