OFFICE ASSOCIATE

Position Overview

The Department of Insurance is seeking to hire an Office Associate who performs a variety of complex, specialized clerical information, assistance, and general office support functions to professional staff of the Office of Consumer Health Insurance (OCHI)/Health Products Complaints Section.  This position exercises independent judgment and initiative in providing complex and specialized support and assistance in the investigation and resolution of consumer complaints and inquiries; interprets and applies agency guidelines and policies in receiving, processing, and maintaining all complaints and inquiries; initiates correspondence with insurance company representatives regarding receipt of complaint and action or response required by insurance company.  We invite all qualified applicants to apply.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Processes all health insurance related correspondence received for complaints, inquiries, and external reviews utilizing the electronic complaint database, scanning equipment, and complex hard copy filing system.
• Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding health insurance.
• Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations:
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires skill in keyboarding accurately at 45 wpm.

Preferred Qualifications

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
• Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling, and punctuation.  
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers ability to follow oral and written instructions.
• Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
• Prefers strong organizational skills.
• Prefers ability to successfully handle multiple tasks. 
• Prefers proven oral and written communication skills and ability to maintain satisfactory working relationships with others.
 

Conditions of Employment

• Requires the ability to pass a background check.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices.

State of Illinois employees enjoy a robust benefit package, including:

• Health, Life, Vision, and Dental Insurance
• 13 Paid Holidays annually, 14 on even numbered years
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 12 Paid Sick Days annually (sick days carry over from year to year)
• 12 Weeks Paid Maternity/Paternity Leave
• 3 Paid Personal Days annually
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Flexible work schedules may be available, dependent upon position
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.