OFFICE ASSOCIATE

Position Overview

Under direction, conducts data entry for the department’s Constituent Customer Services Unit. Organizes, scans, maintains, codes, files, and distributes documents and data for daily jobs and projects as required by processing procedures or as directed by superiors. Serves as primary point of contact to create and transmit information through direct daily contact with constituents via assigned applications and computer-based systems. Assists superiors by providing guidance and assistance to new staff regarding job assignments, procedures, processing updates, and general operations. Attends and participates in team and unit meetings along with recurring trainings.

State of Illinois Benefits
•    Health, Life, vision, and dental insurance
•    12 weeks paid maternity/paternity leave
•    Pension Plan – Vesting at 10 years for Tier II
•    Full 20-year retirement awards free health insurance during retirement
•    Deferred compensation and other pre-tax benefits programs
•    Paid state holidays, 12-14 days annually
•    3 paid Personal Business Days annually
•    12 Paid Sick Days annually (Sick days carry over year to year)
•    10-25 Days of Paid Vacation time annually (10 days in year one of employment)
•    Personal, sick, and vacation rates modified for 12 hour work schedules (as applicable) 
•    Employee Assistance Program and/or mental health resources
•    For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under direction, conducts data entry for the department’s Constituent Customer Services Unit.
• Organizes, scans, maintains, codes, files, and distributes documents and data for daily jobs and projects as required by processing procedures or as directed by superiors.
• Serves as primary point of contact to create and transmit information through direct daily contact with constituents via assigned applications and computer-based systems
• Assists superiors by providing guidance and assistance to new staff regarding job assignments, procedures, processing updates, and general operations.
• Attends and participates in team and unit meetings along with recurring trainings to maintain optimal Constituent Customer Services Unit processes and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience.
• Requires the ability to keyboard accurately at a rate of 45 words per minute.

Preferred Qualifications

• Prefers at least two years of data entry experience.
• Prefers at least four years of professional office experience.
• Prefers at least one year of experience in heavy use, navigation, and modifying Microsoft Excel, Microsoft SharePoint, and other document and content management software.
• Prefers at least one year of experience conducting customer service by 1) phone, 2) email, and 3) in person.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to conduct medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

IDFPR is a regulatory licensing and enforcement agency that protects the residents of Illinois, ensures the safety and soundness of financial institutions, ensures that competent professionals are licensed to provide services to the public, and enhances commerce in the state for the benefit of all its residents.