OFFICE ASSOCIATE - LICENSING

Position Overview

Do you have experience processing licensing request and providing customer service? The Illinois Lottery is seeking to hire an Office Associate with the Legal Division.  The individual in this position will work as a team member, providing customer service, guidance, and direction to Lottery retailers to ensure they receive a license to sell Lottery.  If you are a people person who excels in communicating and solving problems, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Reviews for propriety, applications for change-in-ownerships and prospective retailers. 

• Processes applications for license renewal.

• Prepares, sorts, and maintains the physical file inventory of Lottery applications. 
• Initiates and receives telephone calls to/from current and prospective retailers regarding the status of their licenses and applications, licenses pending expiration, license renewals, and general licensing rules and regulations.

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and development equivalent to completion of high school.
• Requires two (2) years related office experience.

Preferred Qualifications

• Prefers extensive knowledge of office practices, procedures, and programs.
• Prefers extensive knowledge of composition, grammar, spelling, and punctuation.
• Prefers working knowledge of basic mathematics.
• Prefers elementary knowledge of agency programs, rules, and regulations.  
• Prefers the ability to follow oral and/or written instructions.
• Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
• Prefers the ability to use Microsoft Office at a beginner level.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to stand, stoop and lift above shoulder level.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employe should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty, and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun, and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  By utilizing the latest technology, recognizing, and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.