OFFICE ASSOCIATE OPT. 2 (TY)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package?  How about a workplace with career and personal growth opportunities?  Then consider working for the Illinois Department of Revenue.  We are hiring  two Office Associates for our Collections Enforcement program area located in Springfield, IL.  If you have a desire to help others and have two years of office experience and can keyboard accurately at 45 wpm, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under direction, performs complex and specialized keyboarding/input duties of a confidential and general nature.
• Lifts and carries tubs of correspondence, weighing up to 30 pounds, received from taxpayers and delivers to the appropriate work area.
• Keyboards/inputs and sets up a variety of forms on a personal computer using Microsoft Word, Access and Excel, e.g., forms to file liens, lien releases, letters to taxpayers requesting additional information, federal tax information, etc.
• Assists in training staff in the basic use of personal computers and related equipment.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires two years of office experience.
• Requires ability to keyboard accurately at 45 wpm.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to stand, walk, reach above shoulder level, and lift tubs of work.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.