OFFICE COORDINATOR (Option 2 Typing)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Mar 14, 2023

Location:

Springfield, IL, US, 62703-2925

Job Requisition ID: 23952

Agency : Department of Human Services

Opening Date: 3/15/2023
Closing Date/Time: 03/28/2023
Salary: Anticipated Salary: $3,471 - $4,729 per month
Job Type:   Salaried Full Time
County: Sangamon
Number of Vacancies:   1
Plan/BU:   RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in eligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 10-07-23952

Position Overview

The Department of Human Services is seeking to hire an office coordinator for the Overpayment Review – Account Support unit who will serve as a designated lead worker to lower-level staff. This position will analyze daily Accounts Receivable System report for central and local office data entry of SNAP and grant overpayments that reflect an error and works independently to research and reclassify SNAP Client Error claims to Intentional Program Violation (IPV) claims on the Accounts Receivable System. The office coordinator will utilize a personal computer, keyboard a variety of difficult and complex materials from rough draft or handwritten hard copy which contain legal terminology such as memos, client responses, tabular statements, statistical reports, etc. which involves formatting the production of reports, rules, etc. and independently takes phone calls from clients on Department of Employment Security Over Payments System (DESOPS) cases to assist in resolving claim issues.

Job Responsibilities

Reviews and analyzes daily Accounts Receivable System report for central and local office data entry of SNAP and grant overpayments that reflect an error.
Works independently to research and reclassify SNAP Client Error claims to Intentional Program Violation (IPV) claims on the Accounts Receivable System.
Serves as designated lead worker to lower-level staff.
Independently takes phone calls from clients on Department of Employment Security Over Payments System (DESOPS) cases to assist in resolving claim issues.
Utilizing a personal computer, keyboards a variety of difficult and complex materials from rough draft or handwritten hard copy which contain legal terminology such as memos. client responses, tabular statements, statistical reports, etc. which involves formatting the production of reports, rules, etc.
Researches collection cases and prepares summary packets for special projects such as referral of potentially eligible claims to the Treasury Offset Program used to collect delinquent debts.
Prepares detailed monthly and special reports of activities; both statistical and narrative summaries, for work performed including support staff, relative to the Unit's activities of SNAP and grant disqualifications and repayments.
Performs other duties that are assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college or completion of high school.
Requires two (2) years of related office experience, or two (2) years of independent business experience.
Requires ability to keyboard accurately at 30 wpm.

Work Hours: 8:30am - 5:00pm Monday - Friday
Work Location: 600 E Ash St Springfield, IL 62703-2925

Office of Fiscal Services

Bureau of Collections

Overpayment Review – Account Support
Agency Contact: DHS.HiringUnit@Illinois.gov

Job Family: Clerical and Administrative Support; Social Services

About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com

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