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OFFICE SPECIALIST (OPTION 2 TYPING) (UPWARD MOBILITY)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 3, 2021
Location: 

Springfield, IL, US, 62701-1809

Job Requisition ID:  2734

Agency:  Department of Healthcare and Family Services  
Closing Date/Time:  05/17/2021 
Salary:  $3,409 - $4,759 Anticipated Monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  RC028 

 

ABOUT THE POSITION:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a motivated individual to join our Call Center in the role of Office Specialist.  The ideal candidate should possess the knowledge, skills and mental development equivalent to the completion of two years of secretarial/business college.  The successful candidate may perform complex and specialized paraprofessional and technical functions, interact with the public, as well as professional staff, and perform complex and specialized accounting procedures.

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #33-51-2734-CS4662

 

Job Responsibilities

20%  Performs complex, specialized, paraprofessional and technical functions for Team F in Unit 3 of the Division of CSE’s Call Center.

10%  Researches and resolves appointment issues.

10%  Researches multiple case and docket issues via the KIDS and the T-KIDS.

10%  Resolves customer inquiries by serving IWNs on the Department of Employment Security.

10%  Explains the legal process to CPs and NCPs without giving legal advice.

10%  Confirms if VAP has been received.

10%  Determines if modification is warranted and explains to CP and NCP reasons for denial and/or next steps in the modification process.

5%    Explains to CP only HFS balances vs. CP’s balances.

5%    Contacts other state workers to resolve discrepancies in account balances and to request status on cases pending in the other state.

5%    Independently responds to e-mails received via the department’s Web address.

5%    Performs other duties as required or assigned which are reasonably with the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to two years of secretarial/business college and one year of office experience; OR
  • Completion of high school and three years of office experience; OR
  • Three years of independent business experience
  • Requires ability to type accurately at 30 words per minute
  • Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification

Knowledge, Skills and Abilities

  • Requires extensive knowledge of office practices, procedures, composition, grammar, spelling, punctuation, arithmetic computations, logic of computer language/programs, and manual and automated office equipment
  • Requires working knowledge of agency programs, rules, and regulations

Conditions of Employment

  • Requires the ability to pass a background check

Work Hours:  8:30 a.m. - 5:00 p.m. Monday - Friday  
Work Location: 509 S 6th St Springfield, IL 62701-1809  
Agency Contact: Keith Dowd

Job Function:  Clerical and Administrative Support  

 

ABOUT THE AGENCY/BUREAU/PROGRAM

At the Illinois Department of Healthcare and Family Services (HFS), we work in a spirit of teamwork to help millions of people in Illinois lead healthier and more successful lives.  We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services.  HFS is an equal opportunity employer.

HFS is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. 

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: HFS.DCSSApps@illinois.gov 

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B(version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisiton ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requistion ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after)and official college transcripts(Where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s)will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.