OFFICE SPECIALIST (UPWARD MOBILITY)

Position Overview

The Illinois Department of Public Health is seeking a highly motivated, organized and energetic individual to serve as an Office Specialist in the Office of Health Protection. Under general direction, explains rules, regulations and procedures regarding licensure processes and assists with problem solving and providing solutions to improve complex licensure processes. The position will also answer phones, maintain files, and perform general clerical functions.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position) 
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, performs complex clerical and technical support functions for Office of Health Protection licensure programs. Exercises initiative and judgment in the performance of duties.  Evaluates documents for licenses or registrations to determine approval for requirements according to rules and regulations, statutes and program policy and procedures. Monitors licensure processes and activities and assists with resolving technical program issues. Prepares letters, correspondence, emails, or legal documents.
• Supports Division license programs
• Prepares letters, correspondence, emails, or legal documents.
• Develops complex and multi-program (database, spreadsheet, and word processing) record reports for responses to Freedom of information requests, legal fines, daily fees, and monthly performance results.
• Serves as supplemental support lo the Division's main reception desk (including opening Division's mail, answering, and routing calls from the general public to the appropriate program or sections).
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college and one (1) year of office experience or completion of high school and three (3) years of office experience or three (3) years of independent business experience.
• Requires ability to type accurately at 30 words per minute.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.