OFFICE SPECIALIST UMP

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring an Office Specialist for our Production Control Section located in Springfield, IL. This position is responsible for serving as lead worker for temporary staff, reviewing tax return batches for accuracy, and preparing reports and procedures to support document processing. If you are detail-oriented, organized, and experienced with Microsoft Office, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general direction, performs a variety of paraprofessional duties in the flow and processing of documents for the Illinois Department of Revenue (IDOR) Document Control & Deposit (DC&D) Division.
• Develops and utilizes complex Microsoft Office databases, spreadsheets and word processing applications for reporting purposes.
• Serves as designated lead worker.
• Serves as lead worker for temporary clerical staff.
• Manages and reviews the verification of all tax returns without remittance batches that are entered into the computer systems.
• Oversees, organizes, participates in, and helps to facilitate the movement of State and Federal Taxpayer Information Transfer Sheet (TF-1) paperwork.
• Serves as a member of the Division test team during year-end testing.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to two years of secretarial/business college and one year of office experience, -OR- completion of high school and three years of office experience, -OR- three years of independent business experience.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Preferred Qualifications

• Two (2) years of experience working with State and Federal Tax forms.
• Two (2) years of experience working with office procedures and programs in a professional environment.
• Two (2) years of experience gathering and compiling data for the purpose of generating complex reports.
• Two (2) years of experience as a lead worker (i.e., assigning work, providing detail on performance of assigned staff to supervisor).
• Intermediate proficiency working with Microsoft Excel or similar spreadsheet software.
• Intermediate proficiency working with Microsoft Word or similar word processing software.
• Intermediate proficiency working with Microsoft Outlook or similar electronic mail software.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to push and pull carts to deliver tubs of work to assigned areas.
• This position is considered heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(d)). Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.