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OPERATIONS SPECIALIST FOR TECHNICAL ASSISTANCE (SOCIAL SERVICE PROGRAM PLANNER IV)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 24, 2023
Location: 

Springfield, IL, US, 62703-2925

Job Requisition ID:  22160

Agency :  Department of Human Services 

Opening Date/Time: 01/25/2023
Closing Date/Time: 02/07/2023
 
Salary:   Anticipated Salary: $6,175 - $9,314 per month.  
Job Type:   Salaried Full Time  
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU:   RC062  

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in eligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  10-66-22160

Position Overview

The Division of Developmental Disabilities is seeking to hire and operations specialist to lead and monitor technical assistance responsibilities within the Bureau of Community Services.  This position provides high level technical assistance monitoring for identified cases for adults and children with Intellectual and Developmental Disabilities; works cooperatively with stakeholders and community support systems to provide technical assistance for people in need; facilitates and implements monitoring plans; provides training to employees in the provision of technical assistance, completes presentations and education for stakeholders regarding technical assistance supports; and confers with supervisory staff as well as other Department of Human Services (DHS) Division staff to ensure services are provided for people that have been identified as in need of support.

Job Responsibilities

  1. Serves as Operations Specialist.
  2. Provides complex input, technical assistance, clarification, and training to professional staff toward understanding and implementing DD policies and procedures.
  3. Serves as Lead Community Support Services Consultant within the Bureau of Community Service Programs (BCSP).
  4. Provides expert critical recommendations regarding bureau/regional functionality, assignments, processes, procedures, and best practices. 
  5. Serves as designated lead worker to lower-level staff.
  6. Facilitates and implements technical assistance monitoring plans.
  7. Confers regularly with supervisory staff as well as other DHS Division staff to ensure awareness of technical assistance cases.
  8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to the completion of master's degree.
  2. Requires two years of progressively responsible professional experience in community organization, social service work or in program planning and development.

SPECIALIZED SKILLS: Of the two years required experience, requires two years of progressively responsible experience with providing technical assistance support to public of private recipients of a social service program.

Preferred Qualifications

  1. Five (5) years of professional experience in community organization, social service work or in program planning and development.
  2. Two (2) years of professional experience providing technical assistance support to public of private recipients of a social service program.
  3. Two (2) years of professional experience providing technical training and assistance to internal and/or external stakeholders.
  4. Two (2) years of professional experience working with program objectives and social policy for public and private organizations.
  5. Two (2) years pf professional experience meeting deadlines with strong attention to detail and the ability to use critical thinking skills while multi-tasking multiple projects.
  6. Two (2) years of professional experience utilizing accounting and auditing theory, principals, methods, and procedures, in areas such as external auditing, budgetary planning, and control of public accounting.

 

Conditions of Employment

  1. Requires a valid driver’s license.
  2. Requires the ability to travel including overnights.
  3. Requires basic proficiency in Microsoft Office Suite.

Work Hours:  Mon - Fri, 8:30am - 5:00pm  
Work Location: 600 E Ash St Springfield, IL 62703-2925  

Division of Developmental Disabilities

Bureau of Community Services

Technical Assistance
Agency Contact: 

DHS.HiringUnit@Illinois.gov

Job Family:  Social Services  

 

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

 

 

About The Agency:

The Illinois Department Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 10 Weeks Paid Maternity/Paternity Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com