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Ombudsman Specialist

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Jul 7, 2025
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  48218

Job Requisition ID: 48218 
Closing Date: 07/18/2025
​Agency: Department on Aging
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Health and Human Services 
Bilingual Option: None
Salary: Anticipated Starting Salary: $8281, Full Range: $8281-$12223
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

About the Agency

 

The MISSION of the Illinois Department on Aging is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.

 

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

·        Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)

·        Competitive Group Insurance benefits including health, life, dental, and vision plans

·        Pension plan through the State Employees Retirement System

·        Deferred Compensation Program – voluntary supplemental retirement plan

·        Option pre-tax programs – Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)

·        10-25 days of paid vacation time annually (10 days for first year of state employment)

·        12 paid sick days annually which carryover year to year

·        3 paid personal business days per calendar year (pro-rated dependent on start date)

·        13-14 paid holidays per year

·        12 weeks of paid parental leave

·        Employee Assistance Program and/or mental health resources

 

These are just a few of the many perks available to all State employees. For more information about our benefits, please follow this link. https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department on Aging seeks a strategic and detail-oriented leader to oversee the Long-Term Care/Home Care Ombudsman Program. This position is responsible for coordinating, implementing, and evaluating the program in alignment with state and federal regulations. Duties include developing operational policies, managing reporting systems and statewide data tracking, administering grants and evaluating financial plans, monitoring local program quality, and facilitating Ombudsman training initiatives. Conditions of employment such as regulatory compliance, statewide collaboration, and program evaluation are embedded within these responsibilities, supporting the delivery of high-quality advocacy for individuals in long-term care settings.

Essential Functions

  • Coordinates, plans, implements, and evaluates the statewide Long-Term Care/Home Care Ombudsman Program as defined by applicable State and Federal law.
  • Drafts policies and procedures to administer the state's Ombudsman Program's services.
  • Administers the Ombudsman Program's statewide reporting and data tracking system including the maintenance of accurate records, statistical reports on complaints, and activity reports.
  • Administers the Ombudsman Program grants by reviewing program applications, evaluating deliverables, and reviewing financial plans.
  • Monitors and evaluates Local Ombudsman Programs for quality assurance.
  • Assists in planning, implementing, and evaluating the Ombudsman training for all Ombudsmen.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
  • Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in the fields of health or human services.

Specialized Skills

  • Requires two years of experience serving as Long-Term Care/Home Care Ombudsman.

Preferred Qualifications

  • Prefers two years of experience serving as Long-Term Care/Home Care Ombudsman.   
  • Prefers two years of experience drafting policy, administrative rules, or proposed legislative language.
  • Prefers two years of experience creating reports and presenting data using Microsoft Excel, Microsoft Powerpoint, or similar software.

Conditions of Employment

  • Requires the ability to pass a criminal background check.
  • Requires monthly travel statewide.

***The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: 8:30am - 5:00pm Monday-Friday
Work Location: One Natural Resources Way, Springfield, IL 62702-1813
Agency Contact: Nick Gilmore
Email: aging.hr.assist@illinois.gov
Phone #: 217-900-0013
Posting Group: Social Services

 

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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