Overpayment Consultant
Springfield, IL, US, 62703
Job Requisition ID: 47088
Opening Date: 05/15/2025
Closing Date: 05/29/2025
Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary (Effective 7/1/25) $5,928-$8,493/month ($71,136-$101,916/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC062
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Office of Fiscal Services is seeking to hire a position to serve as Overpayment Consultant. This position performs professional work in identifying, developing, and implementing collection programs for the Bureau of Collections. This position is with the DESOP or (C-Code project) unit; maintains procedures for facets of the program; acts as liaison between the Family Community Resource Centers (FCRC) and assures compliance with Federal and State regulations; plans, organizes, and implements procedures for the identification, referral of grant and Supplemental Nutrition Assistance Program (SNAP); prepares small claims complaints; acts as the Bureau’s representative in overpayment proceedings; and as liaison travels to various offices to provide on-site assistance regarding overpayments and recovery activities.
Essential Functions
- Serves as Overpayment Consultant.
- Executes, controls, and implements policy and procedures to timely identify, establish, and recover the proper amount owed the State from SNAP and Cash Assistance overpayments received by Human Services clients.
- Reviews and responds to cases referred by caseworkers/Bureau of Collections staff for recalculations.
- Serves as liaison with the FCRC Financial Recovery Coordinators and the Bureau of Collections in identifying and referring all appropriate overpayment cases.
- Initiates and prepares periodic reports regarding overpayment and administrative support activity in the designated areas.
- Confers and makes recommendations to management staff regarding the appropriate referral of overpayment and administrative support accounts.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college, preferably with course work in business or public administration.
- Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.
Specialized Skills
- Of the one (1) year of administrative experience, requires one (1) year of experience processing overpayments and maintaining accounts receivable working with tracking systems, such as the Accounts Receivable System, the Integrated Eligibility System, the Comptroller’s System and/or Federal Offset System.
Preferred Qualifications
- One (1) year of experience processing overpayments and maintaining accounts receivable working with tracking systems, such as the Accounts Receivable System, the Integrated Eligibility System, the Comptroller’s System and/or Federal Offset System.
- Three (3) years of professional experience conversing with clients on a high volume, daily basis regarding their overpayment accounts.
- Three (3) years of professional experience working with Microsoft Office Suite.
- Two (2) years of professional experience working with the principles of governmental accounting, program budgeting, personnel, statistics, and procurement.
- Two (2) years of professional experience working with Federal regulations and Illinois laws, rules, and regulations.
- Two (2) years of professional experience working with assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP) and Cash Assistance programs.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 8:30am-5pm Monday - Friday
Work Location: 600 E Ash St, Springfield, Illinois, 62703
Fiscal Services
Collections
Central Overpayment - Account Support
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield