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PUBLIC SERVICE ADMINISTRATOR - OPTION 3 (Change Control Manager)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 10, 2022
Location: 

Springfield, IL, US, 62704-1874

Job Requisition ID:  15334

Agency:  Department of Innovation and Technology  
Closing Date/Time:  05/24/2022 
Salary:  $6,692-10,204/Monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  RC063 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #: DoIT 33381

Job Responsibilities

Under general direction, as a Change Control Manager for the Department of Innovation & Technology, organizes, plans, executes, controls, and evaluates the implementation of Configuration Management projects and long term strategies; Determines scope and attributes of Configuration Items (CIs); Manages and coordinates the accounting of all IT assets and their configurations; directs and participates in research and reporting of CIs, including their versions, components and relations to other CIs; reviews and accepts/rejects change requests; researches user inquiries/complaints and responds to calls for the more complex situations; ensures shared Configuration Management Database (CMDB) and Technical Validation Database (TVD) are kept up-to-date; creates and delivers an effective awareness training program.  Travels to attending meetings, training sessions, seminars and conferences.

(Job Responsibilities continued)

  • Serves as a Change Control Manager for the Department of Innovation & Technology. Organizes, plans, executes, controls, and evaluates the implementation of Configuration Management projects and long-term Change Team strategies. Ensures efficient and prompt handling of all requests, including risk assessment, business continuity, change impact, resource requirements, and change approval according to established policy and procedures. 
  • Directs and participates in research and reporting of CIs, including their versions, components and relations to other CIs. Oversees the identification, control, maintenance, and verification of CIs. Determines scope and attributes of CIs. Maintains synchronization with the Asset Management System; ensures all supporting documentation, reports, etc., relative to Configuration Management are maintained and available to users and team members.
  • Reviews and accepts/rejects change requests relative to areas including Mainframe, Midrange, User Administration & Software Distribution, PIM, Data Management, Information Security, Network, Workflow, Web Applications, and Enterprise Applications.  Reviews and approves technical statements of work, technical specifications and project plans developed by staff.  Chairs the Change Control Meetings and discusses recent change and configuration requests. Collects and validates impact analyses and risk assessments as well as successful completion of Requests for Changes for release planning, building and testing.  Trouble-shoot and diagnose technical issues with PCs, printers, networks, and associated software and hardware environments. 
  • Researches user inquiries/complaints and responds to calls for the more complex situations and develops technical program enhancements to correct problem areas; directs and coordinates in rectifying technical problems, provides information and most efficient manner in bringing about resolution; implements and directs reporting system to track user inquiries/complaints.
  • Ensures shared CMDB and TVD are kept up-to-date following changes implemented by Request for Changes by consulting with management on changes and updates to the policies and procedures.
  • Creates and delivers an effective awareness training program by determining the best delivery methods and focus areas to ensure users are properly set up to access change management related systems or databases; coordinates implementation efforts with Workforce Development to incorporate into training classes. 
  • Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Knowledge, Skills, and Abilities

 

Requires knowledge, skill and mental development equivalent to completion of four years of college with courses in Information Technology. Requires prior experience equivalent to three years progressively responsible administrative experience in Information Technology. Requires the ability to trouble-shoot and diagnose technical issues with PCs, printers, networks, and associated software and hardware environments. Requires the ability to gain and maintain effective working relationships. Requires technical oral and written communications skills with the ability to present technical information to others with clarity. Requires the ability to analyze data logically and adopt an effective course of action.  A minimum of three years experience coordinating a team of staff in personal computer and printer support is preferred.  Requires a valid, appropriate driver’s license and the ability to travel statewide. Requires the ability to utilize agency supplied materials/equipment.

 

Specialized Skills:  Requires three years’ experience with PC Windows operating systems as well as computer imaging and software distribution solutions. 

 

 

Work Hours:  8:30 am - 5:00 pm  
Work Location: 201 W Adams St Springfield, IL 62704-1874  
Agency Contact: DoIT.BidForms@illinois.gov

Job Function:  Technology  

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: DoIT.BidForms@illinois.gov

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B (version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation