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Performance Management Administrator (SPSA Opt 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 23, 2021

Springfield, IL, US, 62762

Job Requisition ID:  8999

Agency:  Department of Human Services 

Posting ID: 10-99-8999-30103

Opening Date: 11/24/2021
Closing Date/Time: 12/09/2021  
Salary:  Anticipated Salary: $7,500 - $10,417 per month 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Term Appointment Gubernatorial (Management Bill) 000 



Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.  You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

The Division of Family & Community Services is seeking to hire a dynamic, independent, and critical thinker who is organized, detail-oriented, and a conscientious learner with the ability to communicate vertically and horizontally to serve as Performance Management Administrator and oversee the Bureau of Performance Management. The Administrator will establish performance indicators and measurements for the Division of Family and Community Services and evaluate the activities of field staff in the implementation of welfare reform initiatives and public assistance delivery programs. The Division’s mission is to assist Illinois residents by connecting them with public assistance programs and services. Through its programs, services, and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

  1. Serves as the Performance Management Administrator.
  2. Directs, coordinates, and reviews the activities of operational and Bureau personnel through subordinate managers.
  3. Serves as full-line supervisor.
  4. Reviews statistical and programmatic outcomes from the public assistance delivery program and welfare reform initiatives to identify trends, outcomes, and performance.
  5. Represents the Secretary, Division of Family & Community Services (DFCS) Director, and the Associate Director of the Office of Program Support & Program Evaluation (OPSPE) in meetings with other Divisions, Bureaus, and Offices.
  6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in business or public administration.
  2. Requires four (4) years progressively responsible administrative experience in a public or private organization.

Preferred Qualifications(in priority order)

  1. Four (4) years of professional experience and working knowledge regarding public assistance services such as Supplemental Nutrition Program (SNAP), Temporary Assistance to Needy Families (TANF), and Medicaid along with corresponding policy and procedures.
  2. Four (4) years of professional experience assisting staff to ensure the accurate and timely benefits in service delivery to remain in compliance with state and federal mandates.
  3. Four (4) years of professional experience responding to (orally and/or in writing) and tracking Freedom of Information Act (FOIA) inquiries from various entities within a private or public organization.
  4. Two (2) years of professional experience in conducting performance management and continuous quality improvement activities for a public or private business organization to generate corresponding statistical and/or written reports.
  5. Two (2) years of professional experience performing statistical analysis, assessments, and monitoring for a public or private business organization.
  6. Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
  7. Two (2) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
  8. Two (2) years of professional experience communicating, orally and in writing, with small and large stakeholder audiences to ensure detailed and critical analysis of work performed.
  9. Two (2) years of professional experience responding to and resolving audit findings for a public or private organization.

Conditions of Employment

  1. Requires ability to travel extensively with overnight stays.
  2. Requires advanced proficiency in Microsoft Office Suite.
  3. Requires advanced proficiency in graphs, charts, and maps (two-dimensional and ArcGIS).

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 100 South Grand Ave E Springfield, IL 62762 

Family and Community Services

Bureau of Performance Management

Agency Contact:  Melissa.Long@Illinois.gov 
Job Function: Administration/Management; Social Services 


About the Agency:

IDHS serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

Nearest Major Market: Springfield