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Policy Section Manager (SPSA, Opt. 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Oct 13, 2021

Springfield, IL, US, 62701-1809

Job Requisition ID:  2076

Agency:  Department of Healthcare and Family Services 
Closing Date/Time:  10/27/2021 
Salary:  $7,500 - $10,500 Anticipated Monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 



The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to lead the Bureau of Policy and Program Support.  The ideal candidate will have the knowledge, skills and mental development equivalent to four years of college, four years of progressively responsible administrative experience, and the ability to travel.  The possession of these skills will ensure the candidate is successful in the roles as full-line supervisor, policy coordinator and liaison with external units.


****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Essential Functions

25%  Serves as Manager in overseeing the Policy Section of the Division of Child Support Services (CSS) Bureau of Policy and Program Support.

20%  Serves as a full-line supervisor.

20%  Reviews, evaluates and assists in the development, coordination and analysis of training done by the Division’s Resource Center for CSS staff and others.

15%  Directs, reviews and evaluates the development, implementation and coordination of program regulations.

15%  Serves as policy coordinator and liaison with external operating units and agencies in the development and analysis of operating procedures between other units within the Division, the IV-D program and the statewide child support system.

5%    Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to completion of four years of college
  • Requires prior experience equivalent to four years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications

  • Three (3) years of experience developing, monitoring, and evaluating child support operating policies and procedures
  • Three (3) years professional experience reviewing and analyzing federal and state child support regulations
  • Three (3) years professional experience directing and evaluating the planning and implementation of enhancements and revisions to program policy and procedures
  • Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulations regarding child support
  • Three (3) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of training created for division staff
  • Three (3) years professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staff and approving time off
  • Three (3) years professional experience utilizing statistical analysis to evaluate organizational performance

Conditions of Employment

  • Requires the ability to pass a background check
  • Requires the ability to travel

Work Hours:  8:30 a.m. - 5:00 p.m. Monday - Friday 
Work Location: 509 S 6th St Springfield, IL 62701-1809 
Agency Contact:  HFS.DCSSApps@illinois.gov
Job Function: Administration/Management 



At the Illinois Department of Healthcare and Family Services (HFS), we work in a spirit of teamwork to help millions of people in Illinois lead healthier and more successful lives.  We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services.  HFS is an equal opportunity employer.

HFS is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.