Professional Medical Relations Manager
Springfield, IL, US, 62702
Job Requisition ID: 49763
Opening Date: 11/20/2025
Closing Date: 12/05/2025
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary $8,281-$12,223/month ($99,372-$146,676/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Rehabilitation Services is seeking to hire an energetic and detail-oriented Professional Medical Relations Manager to direct activities for the Disability Determination Services (DDS) within the Medical Relations Unit (MRU) on a statewide basis, including maintenance of the Consultative Examination (CE) oversight in the areas of recruitment and resolution of consultant, scheduling, reporting, and testing problems. The administrator assists with consultant file maintenance, onsite reviews, including accessibility reviews of key and problem CE providers, presentations/workshops for CE providers and the general medical community, and training such as changes in Social Security Disability Program and DDS Case Processing System for MRU staff. This position also supervises professional staff.
Essential Functions
- Serves as Professional Medical Relations Manager.
- Monitors CE Panel following SSA Program Policy guidelines.
- Serves as a working supervisor.
- Reviews ongoing maintenance of record systems regarding MRU activities following SSA Program Policy guideline, including records on each CE Panel member with each member’s credentials, current license, signed medical disclosure form, sample CE reports, and any other form that is required.
- Utilizes Microsoft Suite to prepare monthly medical relations reports, including updates regarding significant activities of the week with recruitment details, orientation information, consultants added/removed, CE problem resolutions, and other MRU assignment statistics.
- Confers with Social Security staff and the BDDS, including Administration, Technical Services, Adjudication Services, and Auxiliary Services regarding medical relations issues.
- Conducts outreach in the medical community.
- Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
- Requires prior experience equivalent to three (3) years of progressively responsible administrative in the fields of health or human services.
Specialized Skills
- Of the three (3) years of progressively responsible administrative experience, requires two (2) years of experience adjudicating disability claims including medical relations professional experience, communicating with medical providers, government stakeholders, including federal and state congressional contacts, and disability claimants.
Preferred Qualifications
- Two (2) years of professional experience adjudicating disability claims including medical relations professional experience, communicating with medical providers, government stakeholders, including federal and state congressional contacts, and disability claimants.
- Three (3) years of professional experience in all levels of social security disability adjudication and redetermination, including experience with Title II and Title XVI of the Social Security Act, which could be gained as a Disability Claims Adjudicator II or equivalent.
- Three (3) years of professional experience conducting case reviews on complex cases and working with rules, policies, and procedures of federal agencies such as Social Security Administration (SSA).
- Three (3) years of professional experience utilizing medical terminology, body systems, medical tests and reports and the effects of various types of impairments.
- Three (3) years of professional experience preparing and presenting detailed reports, spreadsheets, and presentations and trainings in an accessible format for various audiences using software such as Microsoft Suite.
- Three (3) years of professional experience developing and maintaining cooperative professional working relationships.
- Three (3) years of professional experience thinking independently with strong organizational, interpersonal and problem-solving skills to provide resolution toward complaints and issues along with making recommendations and following guidelines and policies.
Conditions of Employment
- Requires ability to travel.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
- Requires ability to pass a federal employment background check. Individuals selected for positions with the Illinois Disability Determination Service (DDS) must go through a complete federal background investigation suitability determination by the Social Security Administration. Those individuals meeting the state requirements for employment must first complete the federal background investigation prior to their start date. This is necessary to determine whether an employee can be issued credentials in order to have access to the Social Security Disability data, records and systems. Further details will be provided during the pre-employment background check process.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon-Fri, 8am-4:30pm, 1 hour unpaid lunch.
Work Location: 100 N 1st St Springfield, IL 62702
Division of Rehabilitation Services
Bureau of Disability Determinations Services
Auxiliary Services / Medical Relations Unit
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield