Public Service Administrator, Opt.8N

Position Overview

Under direction of the Unit Manager for the Health Care Facilities & Program Training Unit, develops and provides training and education to staff within the Division of Health Care Facilities & Programs across all program types including:  Hospitals, Critical Access Hospitals (CAHs), Ambulatory Surgical Centers (ASCs), End State Renal Disease (ESRD) Facilities, Home Health Agencies (HHAs), Hospices, Health Maintenance Organizations (HMOs), Outpatient Physical Therapy and Speech pathology (OPT/SP), Comprehensive Outpatient Rehabilitation Facilities (CORFs), Portable X-Ray (PXR) Services, Community Mental Health Centers (CMHCs), Psychiatric Residential Treatment Facilities (PRTFs), Rural Health Clinics (RHCs), and Organ Transplant Programs on aspects of the health care survey process related to determining compliance with federal Medicare/Medicaid certification and State license requirements. Ensures standardization throughout the training program by all subordinate educators. Develops and revises policies and procedures to ensure standardization, consistency, and efficiency of survey activities. 

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Plans, develops, conceptualizes, directs, analyzes and implements statewide Long Term Care Facility Complaint Process.
• Refers complaints received that do not fall under IDPH’s jurisdiction to the appropriate state agencies.
• Serves as a liaison with other OHCR divisions including Long Term Care Field Operations, Compliance Assurance, Licensure and Certification, Health Care Facilities & Program, Legal Services, Developmentally Disabled (DD) and Severe Mental Health Rehabilitation (SMHRF), Assisted Living and the Director’s Office collaborating on problem-solving activities, regarding policy and procedures, and compliance with the Nursing Home Care Act (NHCA), State and Federal regulations and Administrative Codes.
• Serves as working supervisor.
• Generates monthly, quarterly and annual Central Complaint Registry reports.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
• Requires prior experience equivalent to three years of progressively responsible administrative experience in nursing.
• Requires licensure as a Registered Nurse in the State of Illinois.

Preferred Qualifications

• Three (3) or more years of progressively responsible administrative experience in Medicare/Medicaid related programs.

• Three (3) or more years extensive knowledge of state and federal regulations related to long term care facilities.

• Three (3) or more years of supervisory experience.

• Two (2) years of experience establishing, maintaining, and improving cooperative working relationships with various stakeholders.

• Two (2) years of experience drafting, reviewing, and implementing policies and procedures.

• Two (2) years of experience communicating business with various agencies.

• One (1) year work experience in Microsoft Word, processing, and spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel PowerPoint, Smartsheet).

Conditions of Employment

• Requires appropriate, valid driver’s license.
• Requires ability to travel in the performance of duties with overnight stays as appropriate.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.
• Requires ability to meet all agency vaccine/health-related polices and guidance.
  *The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.