Publications Management Project Coordinator (PUBLIC SERVICE ADMINISTRATOR OPT. 2)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Publications Management Project Coordinator (Public Service Administrator option 2) for our Office of Publications Management in Springfield, IL. This position will coordinate communications projects including electronic, multi-media, and printed content for a variety of tax-related topics. Responsibilities include liaising with IDOR representatives to develop effective communication of technical content for a wide audience, staying current and implementing technical publishing requirements, and ensuring successful implementation. If you possess extensive experience in an accounting and finance-related organization, have a solid background in professional written and multimedia communications and have familiarity with Illinois tax laws and regulations, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

Essential Functions

• Under administrative direction, provides extensive technical tax consultation and liaison services in the Office of Publications Management relative to Illinois Department of Revenue (IDOR) external communications and forms.
• Develops conceptual designs using written and graphic content design tools/software for digital publishing.
• Confers with other areas IDOR, Department of Information and Technology (DoIT), and outside vendors to coordinate implementation of electronic publishing, distribution, and printing needs for forms/communications.
• Serves as technical and policy consultant to the Office of Publications Manager and Communications Office Manager for specific projects.
• Develops materials and serves in a technical advisory capacity for coworkers and IDOR personnel involving technical tax areas, rules, regulations, policies, procedures and standards by providing expertise in tax issues, technically, procedurally and systemically.
• Attends meetings related to communications and forms projects or updates which may be agency-wide or project specific and include top level management.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business administration, accounting, tax accounting, or tax law.
• Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization in related accounting or finance work.

Preferred Qualifications

• Three (3) years of professional experience working with and analyzing changes in state and federal tax laws, rules, regulations, legal decisions, and operations.
• Three (3) years of professional experience creating and editing written documents (forms, bulletins, flyers, etc.) or web page content for communications purposes to a large public audience using plain language; ensuring correct grammar, spelling and punctuation; and following accessibility standards.
• Three (3) years of professional experience utilizing various software packages such as Adobe InDesign, Acrobat Pro, or similar software for developing, editing, and publishing written and graphic communication materials distributed in print and on the web.
• Three (3) years of professional experience with project management, including prioritizing assignments, working under deadlines, communicating about and keeping detailed documentation of the project.
• Two (2) years of professional experience providing guidance and information to taxpayers and their representatives while utilizing GenTax, MyTax Illinois online portal, or similar tax software systems as well to test, review, or approve systemic communications (notices, bills, etc.) sent to taxpayers or related system functions for multiple tax or return types.
• Three (3) years of professional experience collaborating with small and large diverse groups on complex projects while maintaining a respectful and cooperative environment.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.