Quality Assurance Manager
Springfield, IL, US, 62702
Job Requisition ID: 55026
Opening Date: 04/30/2026
Closing Date: 05/13/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $10,173 - $12,173 per month ($122,076 - $146,076 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Rehabilitation Services is seeking to hire a Quality Assurance Manager with extensive knowledge of the Code of Federal Regulation and how it relates to Disability Determinations for the Social Security Administration. The individual needs to be ambitious, a critical thinker, well organized, detail oriented, and have the ability to communicate effectively, both orally and in writing, to serve as the Supervisor of the Quality Assurance Unit within the Bureau of Disability Determination Services. The supervisor will oversee the day-to-day activities of the Quality Assurance Unit. The Bureau of Disability Determination Services is responsible for disability determinations for Illinois Citizens and is 100% federally funded.
Essential Functions
- Serves as Quality Assurance Manager for the Bureau of Disability Determination Services.
- Serves as full-line supervisor.
- Directs, reviews, and participates in training of disability claims analysts engaged in analytical review of medical and technical aspects of case processing under provisions of the Social Security Act.
- Develops and prepares analytical reports for administration and makes recommendations for corrective action.
- Reviews and evaluates sample review returns from Federal Quality Review (QR) to determine potential rebuttals, policy changes, trends or error trends in terms of accuracy of the determinations, underdevelopment of claim evidence, vocational analyses, established onset dates, and re-exam dates.
- Recommends, plans, and formulates operating policy within the DDS.
- Confers with various Social Security Administration components as well as other DDSs regarding technical and medical issues providing feedback to administration for coordination of any procedural or policy changes.
- Serves as the liaison between Regional Office, Office of Quality Review and the Bureau of Disability Determination Services regarding medical and technical issues.
- Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college preferably with courses in a social or human services field.
- Requires prior experience equivalent to three (3) years progressively responsible administrative experience adjudicating benefits for government and/or private entities.
Preferred Qualifications
- Four (4) years of professional experience adjudicating disability claims such as Title II/Title XVI Social Security Disability claims.
- Three (3) years of professional experience conducting case reviews on complex cases and working with rules, policies, and procedures of federal agencies such as the Social Security Administration (SSA).
- Three (3) years of professional supervisory experience assigning work, providing guidance and feedback to subordinates, training and developing staff, and preparing and signing performance evaluations.
- Three (3) years of professional experience working with service objectives, activities, and operational systems for the Social Security Disability program.
- Two (2) years of professional experience developing, reviewing and analyzing statistical information including recommending corrective action and developing administrative reports.
- Two (2) years of professional experience directing, reviewing and participating in disability claims trainings providing evaluations and suggestions to meet training needs for professional, clerical and medical staff.
Conditions of Employment
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
- Requires ability to travel.
- Requires ability to pass a federal employment background check. Individuals selected for positions with the Illinois Disability Determination Service (DDS) must go through a complete federal background investigation suitability determination by the Social Security Administration. Those individuals meeting the state requirements for employment must first complete the federal background investigation prior to their start date. This is necessary to determine whether an employee can be issued credentials in order to have access to the Social Security Disability data, records and systems. Further details will be provided during the pre-employment background check process.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:00am - 4:30pm; 1-hour unpaid lunch
Headquarter Location: 100 N 1st St Springfield, IL 62702
Division of Rehabilitation Services
Bureau of Disability Determination Services
Quality Assurance Unit
Work County: Sangamon
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
Statement of Economic Interest:
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield