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REHABILITATION CASE COORDINATOR I - CONTINUOUS POSTING 1

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 10, 2022
Location: 

Springfield, IL, US, 62762

Job Requisition ID:  6446

Agency:  Department of Human Services  
Continuous Posting 
Salary:  $3,239 - $4,379/monthly 
Job Type:  Salaried Full Time 
County:  Adams; Champaign; Coles; Cook; DeKalb; DuPage; Franklin; Jackson; Jefferson; Kane; Kankakee; Knox; LaSalle; Lake; Macon; Madison; McDonough; McLean; Morgan; Peoria; Richland; Rock_Island; Saline; Sangamon; St._Clair; Stephenson; Tazewell; Union; Vermilion; Whiteside; Will; Winnebago 
Number of Vacancies: Varies
Plan/BU:  RC014 

 

THIS IS A CONTINUOUS POSTING FOR INFORMATIONAL PURPOSES ONLY AND TO OBTAIN A GRADE

THE REHABILITATION CASE COORDINATOR I POSITION IS USED THROUGHOUT THE STATE

PLEASE INDICATE ON YOUR CMS100 THE COUNTY(S) YOU ARE INTERESTED IN APPLYING.

 

 

Adams County  001        Champaign County  010       Coles County  015          Cook   016                         Dekalb County  019          Dupage Couty  022     

Franklin County  028      Jackson County  039            Jefferson County  041    Kane County  045             Kankakee County  046     Knox County  048       

Lake County  049            LaSalle County  050              Macon County  058         Madison County  060      McDonough County  055  McLean County  057     

Morgan County  069       Peoria County  072                Richland County  080     Rock Island County  081 Saline County  083            Sangamon County  084 

St. Clair County  082       Stephenson County  089      Tazewell County  090      Union County  091          Vermillion County  092      Will County 

Winnegago County         Whiteside County  098    

 

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100 Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification # Continuous Posting 10-60-6446

 

Position Overview

 

Bureau of Field Services/Bureau of Blind Services

 

Under direct supervision, receives case management instruction for the coordinator of customer case records and documentation in a field office pertaining to the timely service delivery activities in the Bureau of Field Services and Bureau of Blind Services direct service programs; performs keyboarding and other routing clerical tasks and activities essential to securing and maintaining sensitive case files, records, and documentation (both electronic and hard copy), facilitating the purchase and delivery of services in accordance with federal, state and agency rules, regulations, policies, and procedures and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor and/or instructor; interacts daily with internal and external customers in person, phone and/or email.  Receives instruction and training in developing knowledge and skills in the provision of services to individuals with disabilities through the Home Services and Vocational Rehabilitation Programs.   Receives training on the Division’s case management system, rules, policies and procedures and disability awareness.  Participates in and attends in-service training activities.  Travels in the performance of duties.

 

Job Responsibilities

1.  Works with counselor(s) and the case management system to determine daily priority of customer service delivery.

 

2.   Meets with counselor(s) and instructor(s) routinely to review case management activities and problems encountered.

 

3.  Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of vocational rehabilitation program. 

 

4.  Triages and priorites incoming mail, email, phone calls, voicemail and drop-in customers.

 

5.  Meets wtih vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or disucss general casework activities. 

 

6.  Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to the completion of four years of high school.
  2. Requires one year of clerical related experience, which must include keyboarding.

Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class. 

Knowledge, Skills and Abilities

  •  Requires ability to keyboard accurately at a working rate of speed and operate various office equipment, including dictating equipment and computers used in an agency field office.
  •  Requires ability to communicate clearly, both orally and in writing.
  • Requires ability to establish and maintain satisfactory working relationships with customers, service providers, employers, community programs and other staff. 

Conditions of Employment

  • Requires ability to travel for training. 

Work Hours:  8:30 - 5:00 Monday - Friday  
Work Location: VARIES  
Agency Contact:
Sherrie.Bridges - DHS.DRSPersonnel@illinois.gov

Phone #: (217) 524-7550

Fax #:  (217) 558-6275

 

Job Function:  Clerical and Administrative Support  

 

DHS MISSION STATEMENT:  IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: the Agency Contact listed above. 

 

 

Candidates interested in applying should submitt a CMS100 to the agency contact, applications will be sent to CMS for grading.  

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

 


Nearest Major Market: Springfield