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RETIREMENT BENEFITS REPRESENTATIVE TRAINEE

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Sep 27, 2024
Location: 

Springfield, IL, US, 62704-6527

Job Requisition ID:  41769

Agency: State Employee Retirement System

Title:  Retirement Benefits Representative Trainee 
Closing Date/Time: 10/11/2024
Salary: $4,096 - $5,464 monthly/CBA language applies  
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC062

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number:  41769 

 

We invite qualified applicants to apply for the position of Retirement Benefits Representative Trainee in Field Services/Call Center at State Retirement Systems (SRS).  This position receives training to promptly receive and accurately respond to a large volume of telephone inquiries and requests in an active call center from members/annuitants, survivors, and various others regarding retirement issues, which requires a basic knowledge of the Illinois Retirement Systems Reciprocal Act and the Illinois Pension Code.  Receives training to analyze and determine when requests need to be routed or escalated to other division staff, initiate various claims and provide status when requested.  Receives training to provide enrollment assistance and support to members.  The ideal candidate for this position will have the ability to work in a fast-paced environment, handle a large amount of information, be detail oriented, and keep up with the productivity required for a call center.  SRS is conveniently located on the west side of Springfield with free parking on-site.

Essential Functions

Targeted Title:  Retirement Benefits Representative

 

  • Participates in agency sponsored training program, for a period of 6 to 12 months, to develop skills in receiving and responding to a large volume of telephone requests and inquiries from members, annuitants, survivors, and various others and to increase knowledge in assisting callers to understand retirement benefits and services. 

  • Learns to utilize agency’s various databases and computer software programs to achieve proficiency in responding accurately to inquiries or requests and to document all calls and solutions.

  • Participates in training to develop an understanding of the various benefits statements and the knowledge to accurately explain these statements to members and various others.

  • Performs other duties as assigned which are reasonably within the scope of the duties listed above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to the completion of two years of college; or
  • Requires knowledge, skill, and mental development equivalent to the completion of high school and two years of related client service experience.

Preferred Qualifications

  • Prefers experience working in a call center, answering phones, and obtaining information from and providing information to customers.
  • Prefers experience providing customer service.
  • Prefers ability to write correspondence with accuracy and grammatical correctness.
  • Prefers ability to learn services offered by State Retirement Systems to both members and retirees.

Work Hours: 8:00a.m. - 4:30p.m., Monday - Friday, in the office on a full-time basis, no remote work option  
Work Location: 2101 S Veterans Pkwy, Springfield, Illinois, 62704-6527  

Agency Contact: Jenny Reichart
Email: Jenny.Reichart@SRS.Illinois.gov
Phone #: (217) 785-6955
Posting Group: Employee Services

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 

The purpose of State Retirement Systems is to provide an orderly means whereby aged or disabled employees may be retired from active service, without prejudice or hardship, and to enable employees to accumulate reserves for themselves and their dependents for old age, disability, death and termination of employment, thus effecting economy and efficiency in the administration of the State Government.

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