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We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 22, 2022

Springfield, IL, US, 62702-5145

Job Requisition ID:  18985

The Illinois Department of Revenue (IDOR) is seeking to hire a Revenue Tax Specialist III for the Taxpayer Assistance Division in Springfield.  This successful candidate will be the technical advisor to the Division Manager, staff, and the public on highly technical, analytical, procedural or legal application of tax laws administered by the IDOR.  Other duties include monitoring pending legislation and its impact on systems, forms and procedures as well as developing and delivering training to staff, management, and the public.


The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


Agency :  Department of Revenue 
Closing Date/Time: 10/14/2022
Salary:   $4,738 - $6,964  
Job Type:   Salaried Full Time  
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number 


Job Responsibilities

  • Under general direction, serves as an advanced technical specialist involving highly technical analytical, procedural, or legal application of tax laws administered by the Illinois Department of Revenue (IDOR).
  • Performs in-depth and extensive technical research and analysis of the most complex or sensitive tax issues.
  • Provides technical training and develops, reviews and revises operating procedures and manuals for staff and outreach programs.
  • Participates as Project Lead as assigned.
  • Assists and serves as back-up to the Division’s technical staff to ensure continuity and consistency in training, forms review, testing, outreach events, etc.
  • Provides technical guidance and assistance in resolving procedural, processing and technical Sales and Use Taxes, Individual, Business and Withholding Income Taxes issues which lower-level personnel are unable to process.
  • Serves as a back-up to the Problems Resolution Division staff.
  • Provides customer service by telephone and correspondence to taxpayers, accountants, attorneys, and other state, federal and local jurisdictions, explaining Sales and Use Tax, Individual, Business and Withholding Income Tax regulations, requirements, policies, and procedures, and interprets the application of tax laws, court decisions and opinions as related to specific issues.
  • Develops, evaluates and updates quality review procedures and processes.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.


Minimum Qualifications

  • Requires a bachelor’s degree and seven years supportive tax related experience, including completion of the Revenue Tax Specialist Trainee Program and three years as a Revenue Tax Specialist II
  • -OR Requires fifteen years of supportive tax related experience, including completion of the Revenue Tax Specialist Trainee Program and three years as a Revenue Tax Specialist II.


Conditions of Employment

  • Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  • Requires the ability to lift and carry up to 25 pounds.
  • Requires a valid driver’s license and the ability to travel.

Work Hours:  8:30am - 5:00pm, Monday - Friday  
Work Location: IL Department of Revenue

Taxpayer Services/Customer Service/Taxpayer Assistance

 101 W Jefferson St Springfield, IL 62702-5145  

Agency Contact: 

Jacki Summers

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-6239


Job Family:  Legal and Compliance  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


Current State Employees seeking to transfer per the language of the appropriate union contract may submit a Transfer Request to the Agency Contact listed above or via email


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Tracking # 33912