REVENUE TAX SPECIALIST TRAINEE (UPWARD MOBILITY)
Springfield, IL, US, 62702-5145
The Illinois Department of Revenue (IDOR) is seeking to hire Revenue Tax Specialist (RTS) Trainees to work in our Account Processing Administration (APA). Trainees will receive extensive training relative to tax forms, laws, rules, regulations, policies and procedures, research methods, and IDOR's tax processing software. Training will include classroom sessions and on-the-job learning. Training prepares the candidate to promote to the next title within the classification series, which will entail researching all available resources to determine appropriate corrective action on a tax return or taxpayer account; drafting, reviewing, and responding to taxpayer correspondence; providing assistance to taxpayers when needed; calculating penalties and interest; and assisting with special projects as needed. The ideal candidate for this position will be a detail-oriented person with strong mathematical and communication skills and have a working knowledge of current Illinois and federal tax rules and regulations.
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.
IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.
** Please Note: The anticipated start date for this position is 6/1/2023.**
Agency : Department of Revenue
Closing Date/Time: 04/03/2023 11:59pm
Salary: $3,579 - $4,929 (Anticipated Salary for Non-State $3,579)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 24867
Job Responsibilities
- Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage/concepts.
- Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining processing in accordance with established rules, policies and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
- Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and/or their representatives.
- Receives on-the-job training on computer usage and system applications in order for trainees to input corrective adjustment commands, initiate correspondence to taxpayers and perform various research functions to resolve taxpayer accounts and/or to answer taxpayer inquiries.
- Receives basic technical training in specialized operations to enable the Trainee to assist group leaders and/or supervisors in priority situations.
- Contacts, and/or initiates correspondence to taxpayers and/or service agencies advising of errors and necessary corrective action, requesting clarification of tax reporting information, and providing information and assistance to Illinois and out-of-state taxpayers, their representatives and other IDOR personnel by telephone, personal contact and correspondence on all matters relating to the tax processes.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
Please Note: If at the time of application you have not completed your degree, but will do so within 90 days of this posting, your application will still be considered.
- Requires a bachelor’s degree.
- -OR- Requires eight years of work experience with the Department of Revenue.
Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment
- Requires the ability to successfully complete a fingerprint-based background check and tax clearance.
- Requires ability to lift and carry up to 25 pounds.
** Please Note: The anticipated start date for this position is 6/1/2023.**
Work Hours: 8:30am - 5:00pm, Monday - Friday
Work Location: IL Department of Revenue
Account Processing Administration
101 W Jefferson St Springfield, IL 62702-5145
Agency Contact:
Jacki Summers
Illinois Department of Revenue - Human Resources
Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702
PHONE- 217-782-6239
Job Family: Legal and Compliance
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
We Recommend a copy of your resume be included with the application.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Tracking #s 34486-34487