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We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 3, 2021

Springfield, IL, US, 62702-5145

Job Requisition ID:  3823

The Illinois Department of Revenue is seeking candidates for a Revenue Tax Specialist Trainee position in our Account Processing Administration. Candidates should be capable of learning about different tax returns, procedures, and tax laws; adapting to change; and working well in a collaborative environment. After successful completion of 12 months of combined classroom and on-the-job training, this trainee will promote to a Revenue Tax Specialist I position.                                                 


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents.  By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement.  IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


Agency: Department of Revenue

Closing Date/Time:   6/24/2021  5:00pm

Salary: $3,443-$4,742 Monthly (Anticipated Starting Salary for Non-State - $3,443)

(Salary Range includes 3.95 % general increase effective 7/1/2021.)

Job Type: Salaried Full Time

County: Sangamon Number of Vacancies: 20 Plan/BU: RC062


Collective Bargaining Agreement language applies to this posting:

We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.


Follow the application instructions below to apply to this position.


Vacancy Posting # / Bid ID #: 3823

Description of Duties and Essential Functions

  • Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage/concepts.
  • Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining processing in accordance with established rules, policies and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
  • Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and/or their representatives.
  • Receives on-the-job training on computer usage and system applications in order for trainees to
  • input corrective adjustment commands, initiate correspondence to taxpayers and perform various research functions to resolve taxpayer accounts and/or to answer taxpayer inquiries.
  • Receives basic technical training in specialized operations to enable the Trainee to assist group leaders and/or supervisors in priority situations.
  • Contacts, and/or initiates correspondence to taxpayers and/or service agencies advising of errors and necessary corrective action, requesting clarification of tax reporting information, and providing information and assistance to Illinois and out-of-state taxpayers, their representatives and other IDOR personnel by telephone, personal contact and correspondence on all matters relating to the tax processes.

Minimum Qualifications

  • Requires a bachelor's degree -OR- requires eight years of work experience with the Department of Revenue.
  • Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Knowledge, Skills, and Abilities

  • Requires ability to understand and follow oral and written instructions and prepare clear and concise
  • reports.
  • Requires ability to profit from training received and become knowledgeable about the various tax laws and regulations enforced.
  • Requires ability to develop and maintain satisfactory working relationships with the public and other employees.
  • Requires ability to absorb and understand a variety of information regarding the development and utilization of tax analysis techniques.
  • Requires ability to add, subtract, divide and multiply quickly and accurately either with or without a calculator.
  • Requires ability to learn utilization of computer software and equipment.
  • Requires ability to obtain and/or convey necessary information in a tactful and diplomatic manner under difficult conditions.
  • Requires ability to recommend and/or initiate corrective action within established guidelines.
  • Requires maturity and stability to make personal adjustments as necessitated by work assignments, job pressures and demands.

Conditions of Employment

  • Requires ability to lift and carry up to 25 pounds.
  • Requires the ability to successfully complete a fingerprint-based background clearance check and tax clearance.


Work Hours: 7:45am-4:15pm or 8:00am-4:30pm (Shift varies per assigned Division within Bureau)

Work Location: Account Processing Administration/Central Processing Bureau

101 W Jefferson St, Springfield, IL  62702


 Agency Contact:

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

FAX - 217-782-9925

PHONE - 217-524-3954

EMAIL – REV.Revenue.Jobs@illinois.gov


APPLICANTS: Submit a CMS-100 Employment Application and copy of official transcripts to the Agency Contact address listed above.  Failure to complete and submit the current version of the CMS-100 application may result in your application being rejected. Please use the applicable links above. DO NOT SEND ANY CMS100 APPLICATIONS TO CMS EXAMINING. ALL APPLICATIONS ARE TO BE SENT TO THE AGENCY CONTACT.


For titles requiring an automated exam, submit your application to the contact listed on the posted vacancy. CMS testing staff will contact you to schedule an exam when the posting you have applied to is eligible for testing.



Job Function: Legal and Compliance


You MUST send a paper application to the Agency Contact listed above.