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We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 21, 2022

Springfield, IL, US, 62702-5145

Job Requisition ID:  18183

The Illinois Department of Revenue Taxpayer Services Administration is seeking to hire fourteen (14) highly motivated individuals to serve in our Customer Service Bureau as Revenue Tax Specialist Trainees for a period of six to twelve months. Successful candidates will be trained on a variety of Illinois tax laws, along with tax operating software, to assist Illinois individual or business taxpayers by telephone. Trainees will learn interpersonal skills along with acquiring excellent customer service skills by working with the department staff, taxpayers, businesses and local governments. After successful completion of the training period, Trainees will be promoted into the professional title of Revenue Tax Specialist I.


The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


**Please Note: The anticipated start date for this position is 1/16/2023.**


Agency :  Department of Revenue 
Closing Date/Time: 10/13/2022
Salary:   $3,579 - $4,929 (Anticipated Salary for Non-State $3,579)  
Job Type:   Salaried Full Time  
County:   Sangamon  
Number of Vacancies:   14  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  


Job Responsibilities

  • Under immediate supervision, in a controlled environment, receives structured classroom and on-the job training for a period of six(6) to twelve (12) months in a controlled environment receives training relative to the examination, completion and processing of original and amended tax returns, schedules, correspondence, registration applications, procedural aspects of applicable rules, regulations and policies, highly technical tax systems to determine filing requirements, filing history and multiple complex tax segment payment applications and other documents of increasing difficulty at a professional level relative to Administration-wide activities and operations.
  • Receives and completes for assigned division assignments of a routine and progressively more involved nature in specific phases of tax examining processes in accordance with established laws, rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
  • Receives classroom and extensive on-the-job training to promote effective and efficient communication with government officials.
  • Receives basic technical training in specialized operations to enable the trainee to assist group leaders and/or supervisors in priority situations.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Please Note: If at the time of application you have not completed your degree, but will do so within 90 days of this posting, your application will still be considered.

  • Requires a bachelor’s degree.
  • -OR- Requires eight years of work experience with the Department of Revenue.


Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

  • Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  • Requires the ability to lift and carry work weighing up to 25 pounds or up to 50 pounds with assistance.
  • Requires the ability to travel.

**Please Note: The anticipated start date for this position is 1/16/2023.**


Work Hours:  8:30am - 5:00pm, Monday - Friday  
Work Location: IL Department of Revenue

Taxpayer Services Administration/Taxpayer Assistance/Customer Service Bureau/Phone Unit

101 W Jefferson St Springfield, IL 62702-5145  

Agency Contact: 

Jacki Summers

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-6239


Job Family:  Legal and Compliance  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:



Tracking #s 33812-33825