Registry Intake Specialist (Public Health Program Specialist 1)

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to perform complex technical functions within the Medical Cannabis Program. Determines eligibility of medical cannabis registry applications and completes final processing of applications including approval of the application and registry card printing. Corresponds with patients, caregivers, and healthcare providers to ensure applications are processed compliant with the Illinois Administrative Rules and statutes related to the Compassionate Use of Medical Cannabis Act. Provides feedback on systems and procedures used in medical cannabis card processing. Keeps track of deficiencies and issues in the medical cannabis patient registry system.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (pro-rated dependent on start date)
• 13-14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Performs review of Medical Cannabis applications, renewals, and extensions received for required information under the guidelines of the Medical Cannabis Program.
• Provides data management in support of the statewide Medical Cannabis Registry by entering patient information into the Medical Cannabis Registry database to further process applications, ensuring completeness and accuracy of the entered information from application submissions.
• Responds to daily inquiries regarding program policies from patients and designated caregivers. Confer with patients, and caregivers via email and telephone to explain the program policies and provide information about the application process.
• Distributes educational information, which contains explanations of program policies and rules, to interested parties.
• Maintains registry information for all qualifying patients and caregivers.
• Maintains the electronic registry file for each qualifying patient applicant to the Medical Cannabis Registry Program; follows up with qualifying patients to request missing or incorrect documents.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skills, and mental development equivalent to completion of a four (4) year college with courses in health education, and physical and biological sciences.
• Requires one (1) year of professional experience in a health education or investigation program in the public or private sector or completion of an approved training program.

Preferred Qualifications

• Two (2) years of experience in data or case management in support of a patient registry database.
• Two (2) years of experience communicating effectively both verbally and in writing.
• Two (2) years of customer service/relationship experience.
• One (1) year of professional experience in a public or private organization maintaining confidentially and handling sensitive information with professionalism.
• One (1) year of professional experience developing and maintaining cooperative working relationships.
• One (1) year of experience in a cannabis-related field of study.
• Working knowledge of public health programs and practices.
• Ability to multitask with various work assignments and/or special projects.
• One (1) year experience with Microsoft Office programs (WORD, EXCEL, Outlook, and TEAMS).

Conditions of Employment

• Requires the ability to use and secure state-issued mobile devices, e.g., laptop computer, docking station, and /or cell phone, etc.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.