Apply »

SENIOR PUBLIC SERVICE ADMINISTRATOR - BUREAU CHIEF

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  May 22, 2026
Location: 

Springfield, IL, US, 62703

Job Requisition ID:  56130

Job Requisition ID: 56130 
Opening Date: 05/22/2026
Closing Date: 06/08/2026
Agency:Illinois State Police
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) 
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None
Salary: Anticipated Starting Salary $9,000-$11,000 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency


A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

 

Position Overview:

Serves as the Bureau Chief for the 911 Telecommunication Services under the Division of 911; identifies new concepts for implementation; establishes long-range plans; through subordinate managers, directs and controls personnel, fiscal management, associated training, and other resources to accomplish the Bureau's goals and objectives; provides guidance in managerial development utilizing experience, vision, and communication skills to guide the expectations and final work product of subordinate regional managers; is actively involved in labor relations regarding communications center employees and immediate staff, such as discipline, grievances, and the development and administration of management policy and procedures; assigns and reviews work; provides guidance and training to assigned staff Reassigns staff to meet day to day operating needs; establishes annual goals and objectives; through subordinate supervisors, oversees the inspection process and reviews on-site inspection reports of Illinois State Police consolidated communications centers Ensure compliance with federal, state, and departmental rules and regulations; develops strategies and provides guidance to regional supervisors responsible for establishing goals and objectives for their assigned areas of responsibilities; monitors and plans for Legacy transitions into the Next Generation platform; monitors budget requests and expenditures to ensure adherence to sound fiscal principles, department policy, Governor's Office of Management and Budget, and departmental policy; responsible for management of overtime expenditures at all consolidated communication centers.

 

The Illinois State Police offers a robust benefit package including:

  • Health, life, vision, and dental insurance.
  • 12 weeks paid maternity/paternity leave.
  • Pension Plan
  • Deferred Compensation, and other pre-tax benefit programs.
  • Employees earn twelve (12) paid sick days annually.
  • Ten to twenty-five (10-25) paid vacation days based on years of service.
  • Employees earn three (3) paid personal days pro-rated based on start date.
  • Thirteen-Fourteen (13-14) paid state holidays annually.

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

  • The Bureau Chief coordinates and implements operational and administrative policy, procedures, rules, and regulations in support of all Illinois State Police consolidated communications centers to ensure the mission of the Telecommunication Services Bureau and its objectives are completed thoroughly and timely.
  • Serves as full-line supervisor.
  • Assigns regional programs and projects; determines goals and objectives for personnel assigned to the Telecommunication Services Bureau
  • Coordinates and manages the budget of the Telecommunication Services Bureau.
    Participates on committees and boards; consults with division heads, other state, local, and some federal agency administrators relative to telecommunication services provided by the Illinois State Police.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
  • Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

  • Prefers at least three (3) years of supervisory experience in a public safety communications center.
  • Prefers at least two (2) years of experience with and/or knowledge of law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, SALOON, CCH), law enforcement filing, law enforcement records systems, law enforcement terminology and concepts, security, and privacy regulations.
  • Prefers at least two (2) years of experience working with personnel matters in the private or public sector.
  • Prefers at least two (2) years of experience establishing goals and objectives for subordinate personnel.
  • Prefers at least two (2) years of experience serving as a coordinator over a large statewide program in a public or private sector environment.
  • Prefers at least two (2) years of experience in strategic planning efforts or formalized project management techniques.
  • Prefers at least two (2) years of experience in fiscal management and budgeting.
  • Prefers at least two (2) years of experience with disciplinary and/or grievance procedures. 
  • Prefers completion of a Master’s degree or higher. 
  • Prefers at least two (2) years of experience reviewing, establishing, implementing, and interpreting directives, procedures, statutes and legislation.

Conditions of Employment

  • Requires the ability to pass an Illinois State Police background check and drug screening.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • Requires appropriate, valid driver’s license.
  • This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

 The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours:  Monday-Friday 8:30am-5:00pm 
Headquarter Location: 801 S 7th St, Springfield, Illinois, 62703 
Work County: Sangamon
Agency Contact:  [[recruiterEmail]] 
Email: ISP.JobPostings@illinois.gov
Posting Group: Leadership & Management

 

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

Apply »