STATE CENTRAL REGISTER CLERICAL SUPPORT

Marketing Statement & About the Agency

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as State Central Register Clerical Support. Under direction, this position will perform complex, specialized clerical services for the DCFS State Central Register Call Center, including preparing documents, receiving and distributing mail, and performing timekeeping functions. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s call operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. 

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.  

Essential Functions

1. Serves as SCR Clerical Support.

  -Performs complex, specialized clerical services for the State Central Register. 

  -Prepares a variety of complex materials, including, but not limited to, highly technical reports, statistical data/spreadsheets, logs, Department forms, and correspondence. 

  -Designs new formats or revises formats. 

  -Composes and keyboards varied correspondence and responds to inquiries requiring knowledge of agency rules and procedures, such as billing procedures, payment requirements, and confidentiality and case access rules. 

  -Checks for accuracy of keyboarding, spelling, grammar, and punctuation. 

  -Conducts data searches on SACWIS and CYCIS databases. 

  -Maintains spreadsheets and tracking logs. 

  -Exercises independent judgement and a command of legal, medical, and social terminology to review documents such as social histories, court reports, and correspondence to proof appropriate use of terms and accuracy of information. 

  -Works mandatory overtime as assigned. 

2. Answers incoming phone calls and greets visitors.

   -Screens visitors/callers to determine nature of request

   -Interviews caller to gather needed information to assess situation

   -Refers caller to appropriate source such as intake worker, another public agency, or a community interest group

   -Interprets to the public agency services and procedures

3. Receives incoming mail/correspondence and distributes to appropriate staff, which requires accessing tickler files (manual or automated) to determine appropriate distribution. 

   -Prepares outgoing correspondence for mailing. 

   -Operates a copy machine to make copies as requested. 

4. Serves as Timekeeper. 

    -Records benefit time use. 

    -Completes monthly timekeeping reports. 

    -Adjusts timekeeping records with central office. 

    -Responds to inquiries relating to timekeeping issues. 

    -Serves as liaison  with Payroll Unit with regard to timekeeping issues. 

5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. 

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of high school
2. Requires 2 years of office experience
3. Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

Requires ability to pass a background check.