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ServiceNow Platform Owner (Senior Public Service Administrator, Opt. 3)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Sep 25, 2026
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  59143

Job Requisition ID: 59143 
Opening Date: 09/25/2026
Closing Date: 10/09/2026
Agency: Department of Innovation and Technology
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070) 
Skill Option: Management Information System/Data Processing/Telecommunications 
Bilingual Option: None
Salary: Anticipated starting salary: $10,500-$11,500 monthly
Job Type: Salaried
Category: Full Time 
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency
Work Hours: Mon-Fri 8:00am-4:30pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 300 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: Lorna.A.Bock@illinois.gov

 

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

 

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy. In this role, you will serve as a full-line supervisor assigning and reviewing work, providing guidance to staff, establishing goals, preparing and signing performance and probationary evaluations, and monitoring and approving employee timekeeping requests. The successful candidate will be a senior leader accountable for the enterprise ServiceNow platform by providing strategic and operational leadership. The candidate will be highly proficient in the disciplines of service operations, program management, team development, and organizational change management. The successful candidate will have a proven history of building and leading teams for service delivery and service operations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! 

  

As a State of Illinois employee, you receive a comprehensive benefits package including: 

  • Competitive Group Insurance benefits including health, life, dental and vision plans. 

  • Flexible work schedules (when available and dependent upon position). 

  • 10-25 days of paid vacation time annually (10 days for first year of state employment). 

  • 12 days of paid sick time annually which carry over year to year. 

  • 3 paid personal business days per year. 

  • 13-14 paid holidays per year dependent on election years. 

  • 12 weeks of paid parental leave. 

  • Pension plan through the State Employees Retirement System. 

  • Deferred Compensation Program – voluntary supplemental retirement plan. 

  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). 

  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility. 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx 

Essential Functions

  • Subject to management approval, serves as the ServiceNow Platform Owner for the Department of Innovation & Technology (DoIT) overseeing the operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services. 
  • Oversees operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance. 
  • Serves as full line supervisor. 
  • Serves as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.  
  • Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related Information Technology field. 
  • Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization. 
  • Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization.  

Preferred Qualifications

  • Four (4) years of professional experience supporting, governing, administering, or managing an enterprise ServiceNow Platform or similar enterprise platform environment including platform governance, operational oversight, prioritization, release coordination, operational support services, or platform alignment activities.  
  • Four (4) years of professional experience developing, supporting, or maintaining enterprise platform operating models including governance processes, operational standards, intake management, demand prioritization, release management, or service delivery coordination activities.   
  • Four (4) years of professional experience utilizing ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), Information Technology Operations Management (ITOM), Human Resources Service Delivery (HRSD, Strategic Portfolio Management (SPM), and Security Operations (SecOps), Configuration Management Database (CMDB) or related ServiceNow platform products, modules, and operational capabilities.  
  • Four (4) years of professional experience leading or supervising teams engaged in enterprise platform administration, implementation, configuration, design, development, and system support utilizing Agile and Scrum practices, or related service management methodologies. 
  • Four (4) years of professional experience assessing business, technical, and architectural requirements to support platform governance, operational planning, prioritization activities, and enterprise service delivery objectives.   
  • Four (4) years of professional experience working with Information Technology Infrastructure Library (ITIL) Service Management principles to ensure IT and digital services align with business needs, support governance practices, and advance service delivery. 
  • Ability to analyze complex administrative challenges and technical data logically and exercise sound judgement, identify root causes, and implement strategic result-driven solutions that enhance operational efficiency and organizational effectiveness.  
  • Ability to develop and maintain cooperative working relationships with staff, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff.  
  • Demonstrated verbal and written communication skills to present administrative information clearly and precisely to diverse stakeholders including executives, managers, staff, subordinate staff, and external/internal auditors.  
  • Certifications in one or more of the following: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (e.g., IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM)), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), ITIL & Service Management Certifications, or other directly related Information Technology certifications.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.   

  • Requires the ability to verify identity.  
  • Requires employment authorization to accept permanent full-time position with State of Illinois.  
  • Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.  
  • Requires a valid driver’s license and the ability to travel.  
  • Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.  
  • Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.  
  • Requires the ability to serve in an on-call capacity.  
  • Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.  
  • Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.  
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.  

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

 

Revolving Door: Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.

 

Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.

 

Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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