ServiceNow System Administrator (INFORMATION SYSTEMS ANALYST I, OPT A)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a ServiceNow System Administrator providing day-to-day ServiceNow System Administration, design, development, and implementation of IT Service Management (ITSM), IT Strategic Portfolio Management (SPM), SecOps (Security, IRM, BCM) solutions using system development lifecycle (SDLC) processes with special focus on Agile Development. In this role you will confer with users to determine technical requirements and conduct and coordinate in-depth technical research and systems analysis to create system designs. In addition, you will analyze and recommend new procedures and techniques to improve the supported application systems and/or sub-systems. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, serves as a ServiceNow System Administrator for the Department of Innovation & Technology (DoIT), providing day-to-day ServiceNow System Administration, design, development, and implementation using system development lifecycle (SDLC) processes with special focus on Agile development.
• Confers with users to determine technical requirements and conducts meetings with product owners, process owners, and other team members to gather, analyze, and elaborate requirements for system enhancements.
• Analyzes and recommends new procedures and techniques to improve the supported application systems and/or sub-systems and Adheres to the adopted methodology standards to ensure integrity of the ServiceNow platform during maintenance and enhancement activities.
• Serves on the team responsible for the support for scheduled and remedial maintenance to the assigned applications.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
• Requires one (1) year of professional experience in Application Services or a related Information Technology field.

Specialized Skills

• Requires one (1) year of professional experience supporting application services using the full System Development Life Cycle (SDLC), with a special focus on Agile Development Principles, including participation in sprint-based planning, iterative releases, backlog grooming, and continuous delivery of platform enhancements.
• Requires one (1) year of professional experience performing application development and support, including applying systems analysis methodologies in the development and preparation of general design, detailed design documents, technical specifications, and supporting project artifacts.

Preferred Qualifications

• One (1) year of professional experience supporting application services using the full System Development Life Cycle (SDLC), with a special focus on Agile Development Principles, including participation in sprint-based planning, iterative releases, backlog grooming, and continuous delivery of platform enhancements.
• One (1) year of professional experience performing application development and support, including applying systems analysis methodologies in the development and preparation of general design, detailed design documents, technical specifications, and supporting project artifacts.
• One (1) year of professional experience utilizing enterprise tools and services, including Microsoft Office Suite, Microsoft Visio, Service Oriented Architecture (SOA), web services (SOAP and REST), and Active Directory, in support of ServiceNow system design, implementation, and maintenance activities.
• One (1) year of professional experience utilizing development technologies such as JavaScript, AngularJS, HTML, XML, CSS, and SQL Server in support of application development, customization, and system integration efforts.
• One (1) year of professional experience performing system analysis and development activities, including process flow charting, specification writing, script coding, testing, audit trail creation, control procedures, and performance tuning of applications and modules.
• One (1) year of professional experience preparing testing specifications for new or modified programs and systems, including user interface testing, and validation of logic paths to ensure alignment with business requirements and platform integrity.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.