Statewide Processing Center Administrator
Springfield, IL, US, 62762
Job Requisition ID: 52555
Opening Date: 02/18/2026
Closing Date: 03/03/2026
Agency: Department of Human Services
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $10,500 - $12,474 per month ($126,000 - $149,688 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family and Community Services is seeking to hire an administrator to oversee Statewide Processing Centers. This position plans, develops, organizes, controls, and manages, through subordinate staff, the operations related to the complex duties of the delivery of services through the Statewide Processing Centers and implements policies, procedures, processes, and standards in accordance with State and Federal regulations; develops, reviews, and implements, existing program goals; participates in the planning and programming of agency activities mandated by legislation, regulations, and the Division; acts authoritatively on issues impacting division management; confers with Associate Director and other administrative staff on feasibility of recommended policies and procedures; and interprets new legislation and administrative policies and procedures.
Essential Functions
- Serves as the Statewide Processing Center Administrator for the Division of Family and Community Services.
- Assists in the Division’s administration of providing services to individuals through a statewide call center.
- Plans, assigns, coordinates, and evaluates through subordinate supervisors the activities of the Statewide Processing Centers.
- Serves as full-line supervisor.
- Prepares, reviews, and analyzes reports regarding Statewide Processing Center activity, quality, and productivity.
- Travels to represent the Division as spokesperson at local, state, and national organizations and task forces giving presentations, interpreting, and explaining Department of Human Services (DHS) initiatives and interpreting program policy and mandates.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires skill, knowledge, and mental development equivalent to completion of four (4) years college with courses in a social or human services field.
- Requires prior experience equivalent to four (4) years progressively responsible administrative experience working with public assistance service programs for a health or human services organization.
Preferred Qualifications
- Five (5) years of professional supervisory experience in supervising staff, assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
- Five (5) years of professional experience analyzing current public assistance service delivery systems, recommending approaches and implementing change.
- Five (5) years of professional experience interpreting, providing guidance, developing, and implementing public assistance program policy, procedures, and processes.
- Four (4) years of professional experience in a public assistance eligibility system, such as Integrated Eligibility System.
- Four (4) years of professional experience utilizing a Statewide phone system to deliver services.
- Three (3) years of professional case work experience in a social services agency utilizing social casework methods, techniques and principles, including reviewing and evaluating casework activities.
Conditions of Employment
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 100 S Grand Ave E, Springfield, Illinois, 62762
Family and Community Services
Statewide Processing Centers
Administration
Work County: Sangamon
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services
About the Agency
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
Term Appointment
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services’s discretion.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield