Systems Operations Controller (Data Processing Technician) (UMP)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a System Operations Controller for the Department of Innovation & Technology (DoIT), in performing computer operating functions using operating system commands to monitor Information Technology (IT) environments, serving DoIT client agencies. In this role you will perform job control procedures including review, research, and analysis work to resolve scheduling or job stream errors using Job Control Language (JCL). In addition, you will work closely with technical personnel including application, system analysts and production control staff daily with review and reporting of batch processing issues. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general supervision, serves as a System Operations Controller for the Department of Innovation & Technology (DoIT), performing journey-level operation control procedures for processing information in an Enterprise Information Technology (IT) environment, including multi-platform computer installation utilizing a variety of operating system commands, automated scheduling software, and archival report distribution software for assigned client agencies.
• Performs job control procedures including the review and research analysis work to resolve scheduling or job stream errors utilizing Job Control Language (JCL), available documentation, and procedures.
• Assists and collaborates with technical personnel including application, system analysts, and production control staff on a daily basis to report batch job and or schedule problems or errors.
• Keeps abreast of new developments in the information technology field and in all areas of Input Services by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires one (1) year of related data processing experience.

Qualifying state employees in the Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

• One (1) year of professional experience performing computer system operation functions in a large-scale, multi-platform enterprise IT environment, including monitoring, troubleshooting, and resolving job control issues using Job Control Language (JCL).
• One (1) year of professional experience utilizing mainframe interfaces such as Rocket BlueZone or equivalent, with demonstrated skills using Time Sharing Options/Interactive System Productivity Facility (TSO/ISPF).
• Working knowledge of automated job scheduling and batch processing tools, such as CA-Scheduler, Zeke, or comparable enterprise-level scheduling software for managing, tracking, and re-running batch and production workflows.
• Working knowledge of archival and report distribution software such as Mobius View, with the ability to store, access, and distribute job output logs efficiently and securely.
• Working knowledge of mainframe operating environments, MVS (Multiple Virtual Storage), and associated control commands used to manage batch processing and job streams.
• Ability to identify, analyze, and resolve abends or system errors independently or in collaboration with lead personnel, including editing JCL and applying resolution techniques.
• Ability to accurately document job outcomes, problem resolutions, and operational status updates in production control logs, shift reports, and system tracking tools.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.