TECHNICAL SUPPORT SPECIALIST - 9736600

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

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To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

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Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Mar 16, 2023

Location:

Springfield, IL, US, 62702-3397

Job Requisition ID: 25370

Agency:  Teachers' Retirement System of the State of Illinois
Closing Date/Time:  04/14/2023
Salary:  $4,018 - $6,269 per month
Job Type:  Hourly Full Time
County:  Sangamon
Number of Vacancies:  1

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Job Summary

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.

Essential Functions

Assist in managing Windows/Linux workstations
Upgrading, installing, and configuring application software and computer hardware
Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
Assist with drafting and/or updating procedures and documentation as assigned
Assist IT staff for planning and implementing new or upgrades of IT infrastructure
Training technical and non-technical staff on new systems, protocols, and best practices
Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
Perform other duties as required or assigned

Knowledge, Skills, Abilities

Established communication skills, emotional intelligence, humility, and drive
Must be able to work within a fast-paced environment that requires frequent attention shifts
Proactive, self-starter able to work with limited supervision
Good time management skills

Work Hours: M-F 8:30 - 4:30
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397
Agency Contact: CLonbom@trsil.org
Job Family: Technology

TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located out side the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.

Agency statement

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com

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