Apply »

TECHNICAL SUPPORT SPECIALIST

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Apr 14, 2024
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  37058

Agency:  Teachers' Retirement System of the State of Illinois 
Closing Date/Time:  05/31/2024 
Salary:  210 - ($49,670-$63,577) or 212 - ($55,281-$70,760) 
Job Type:  Salaried 
County:  Sangamon 
Number of Vacancies:  1 

 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Job Summary

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.  

Essential Functions

  • Assist in managing Windows/Linux workstations 
  • Upgrading, installing, and configuring application software and computer hardware 
  • Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
  • Assist with drafting and/or updating procedures and documentation as assigned 
  • Assist IT staff for planning and implementing new or upgrades of IT infrastructure 
  • Training technical and non-technical staff on new systems, protocols, and best practices .
  • Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manger or Supervisor.
  • Perform other duties as required or assigned

Knowledge, Skills, and Abilities

  • Ability to troubleshoot and resolve problems.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Demonstrates written and verbal communication skills.
  • Excellent interpersonal skills.
  • Excellent collaboration and team building skills.

Minimum Requirements

 

  • Associate degree in Computer Science or other related technical discipline 
  • Relevant experience may substitute for the degree requirement on a year-for-year basis 
  • Fundamental knowledge of and experience working with PowerShell or other scripting language
  • Established communication skills, emotional intelligence, humility, and drive
  • Must be able to work within a fast-paced environment that requires frequent attention shifts
  • Proactive, self-starter able to work with limited supervision
  • Good time management skills

Work Hours:  8:30 - 4:30 M-F 
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397 
Agency Contact:  [[recruiterEmail]] 
Posting Group: Science, Technology, Engineering & Mathematics 

 

TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

Apply »