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TECHNICAL SUPPORT SPECIALIST

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Dec 10, 2025
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  52134

Job Requisition ID: 52134 
Closing Date:
​Agency: Teachers' Retirement System of the State of Illinois

Salary: $60,304 - $94,075
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 2

Please follow the directions below when applying for this position.

**DO NOT CLICK THE APPLY BUTTON**

TO APPLY FOR THIS POSITION PLEASE VISIT THE TRS WEBSITE:

Careers | Teachers' Retirement System of the State of Illinois

The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest public pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago.

TRS serves over 456,000 members and manages a multi-billion-dollar investment portfolio for the exclusive benefit of the membership.

TRS is an agency of the State of Illinois governed by a Board of Trustees. Full-and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS retirement pension plan. Employees also have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.

Learn more about careers at TRS: Careers | Teachers' Retirement System of the State of Illinois

 

 

Job Summary

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.  

Essential Functions

  • Assist in managing Windows/Linux workstations 
  • Upgrading, installing, and configuring application software and computer hardware 
  • Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions 
  • Assist with drafting and/or updating procedures and documentation as assigned 
  • Assist IT staff for planning and implementing new or upgrades of IT infrastructure 
  • Training technical and non-technical staff on new systems, protocols, and best practices 
  • Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor 
  • Occasional travel may be required
  • Perform other duties as required or assigned

Knowledge, Skills and Abilities

  • Ability to troubleshoot and resolve problems
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Demonstrates written and verbal communication skills
  • Excellent interpersonal skills
  • Excellent collaboration and team building skills

Minimum Requirements

  • Associate degree in Computer Science or other related technical discipline 
  • Relevant experience may substitute for the degree requirement on a year-for-year basis 
  • Fundamental knowledge of and experience working with PowerShell or other scripting language 
  • Established communication skills, emotional intelligence, humility, and drive 
  • Must be able to work within a fast-paced environment that requires frequent attention shifts 
  • Proactive, self-starter able to work with limited supervision 
  • Good time management skills 

Work Hours:  8:30am - 4:30pm M-F 
Headquarter Location: 2815 W. Washington St., Springfield, IL 62702-3397 
Work County: Sangamon
Agency Contact:  Christina Lonbom
Email: clonbom@trsil.org
Phone #: 217-814-2226


TRS is a non-code state agency.

**APPLICATION INSTRUCTIONS**

Candidates must submit applications through the TRS Careers Website:

Careers | Teachers' Retirement System of the State of Illinois

 

Please follow all instructions and include all required documents. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

TRS is an Equal Opportunity Employer. If you require reasonable accommodation in completing this application, interviewing, or completing any pre-employment testing, please direct your inquiries to Human Resources at (217) 814-2111, or HRServices@trsil.org. Hiring decisions are not based on or affected by political factors, including political sponsorship, affiliation, or support.

 

 

 


Nearest Major Market: Springfield

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