TELECOMMUNICATIONS SUPERVISOR

Position Overview

As the Telecommunications Supervisor in the 911 Telecommunication Services Section for the Division of Statewide 9-1-1, provides computer-assisted radio dispatching services for law enforcement personnel. Maintains personnel and operational files, and prepares associated records and reports. Acts as a liaison between Information Services, command personnel, and local non-LEADS terminal criminal justice agencies. Serves as the coordinator for the Learning Management System (LMS). Continuously reviews employee performance and prepares periodic performance evaluations. Assigns and reviews work, and provides guidance and training to assigned staff. Performs other duties as required or assigned.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions

• The Communications Center Supervisor plans, supervises, and coordinates a 24/7 state police telecommunications center.
• Monitors subordinates for compliance with Law Enforcement Agencies Data System (LEADS), Computer Aided Dispatch (CAD), Traffic Information Planning Systems (TIPS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Computerized Hot Files (CHF), Computerized Criminal History (CCH), Firearm Owner’s Identification (FOID), Secretary of State (SOS), State Alcohol Licenses (SALOON), National Warning System (NAWAS), and Criminal History Record Information (CHRI) rules, regulations, policies, and procedures.
• Administers the Telecommunicator Trainee Program at the communications center level, providing on-the-job training of new employees. 
• Serves as working supervisor.
• Testifies in court concerning operational policy, the accuracy and content of communications documents, and other issues interrelated with the apprehension of suspects by law enforcement officers.
• Identifies system and equipment operational deficiencies; recommends potential solutions.
• Serves as 9-1-1 and communications consultant on operational matters to the Illinois State Police command personnel at the work location, and to local criminal justice agencies.
• Performs other duties as required or assigned.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, with major coursework in communications, administration, psychology, public administration, sociology, speech, or related coursework; Telecommunicator Call Taker/Specialist experience accepted year-for-year for required college.
• Requires four (4) years progressively responsible experience in a Law Enforcement telecommunications information system such as LEADS/CAD, performing work such as a Telecommunicator Call Taker/Specialist and Lead Worker.

Preferred Qualifications

• Prefers three (3) years of experience in law enforcement communications including: procedures, FCC rules and regulations, law enforcement computer systems (such as CAD, NLETS, NCIC, FOID, SALOON, CCH), law enforcement filing, the records systems, law enforcement terminology and concepts, security, and privacy regulations.
• Prefers two (2) years of experience as a lead worker or supervisor responsible for providing guidance and training to subordinate staff.
• Prefers two (2) years of experience recognizing malfunctions of equipment and coordinating several radio-computer functions simultaneously.
• Prefers two (2) years of experience working with Microsoft Office software applications including Word, Excel and Outlook email.
• Prefers two (2) years of experience posting and filling overtime assignments.
• Prefers two (2) years of experience with scheduling and adjusting work shifts.

Conditions of Employment

• Requires the ability to pass an Illinois State Police background check and drug screening.
• Requires the ability to obtain LEADS operator certification within the probationary period.
• Requires ability to respond to emergency call-out after normal work hours.
• Requires ability to work overtime.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job descriptions.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.