Taxpayer Account Processing Agent I-Spanish Speaking (REVENUE TAX SPECIALIST I-SPANISH SPEAKING)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Taxpayer Account Processing Agent I – Spanish Speaking (Revenue Tax Specialist I – Spanish Speaking) for our Central Processing Bureau located in Springfield IL. This position is responsible for ensuring accurate processing and verification of taxpayer documents and adjusting tax payments with precision and efficiency. If you are fluent in writing and speaking both English and Spanish and have excellent problem-solving skills, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, processes and performs technical analysis on routine original tax returns, amended returns, audit returns, schedules, refund claims, claims for credit, requests for “reasonable cause” accommodation, requests to “protest”, registration applications, license/certificate renewals and other tax related transactions for all tax types administered by the Central Processing Bureau (CPB).
• Computes tax, penalty, and interest due or payable.
• Approves or denies reasonable cause requests based on procedural and statutory guidelines.
• Writes and speaks Spanish to initiate and respond to written or oral communication with Illinois and out-of-state individual, corporate, fiduciary, excise, and sales tax taxpayers, or their representatives, in order to facilitate account processing.
• Serves as a member on special projects or test teams assigned to perform specific developmental-level tasks during the design, development, testing and implementation of new processes or automated systems.
• Receives on-the-job training in processing non-routine and highly technical amended tax returns, schedules, supporting documentation, claims for refund, computer-generated notices, correspondence, and manual and automated account records.
• Serves to support continuous improvement efforts across CPB.
• Maintains a variety of production statistics and inventory records.
• Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill, and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
• Requires ability to speak and write in Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.