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Technical Support Unit Manager (Public Service Administrator, Opt. 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Apr 1, 2026
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  51986

Job Requisition ID: CS51986 

BPIS: 13582
Closing Date: 12/29/2025
​Agency: Department of Healthcare and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: General Administration/Business Marketing/Labor/Personnel 
Bilingual Option: None
Salary: Anticipated starting salary $8,281 monthly; Full salary range $8,281 - $12,223
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: 

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Postion overview:

The Department of Healthcare and Family Services, Child Support Services (CSS) - Bureau of Policy and Program Support is seeking to hire a highly qualified and motivated professional to join our Technical Support team in the role of Public Service Administrator. Subject to management approval, independently conducts research of division-wide needs as they relate to daily operations and collection enhancements with a focus on statewide database systems data-processing capabilities. Coordinates and conducts meetings with project staff and outside project participants to effect system fixes, changes, and enhancements that cross all functional areas. Develops, reviews, and analyzes system functionality to ensure compliance with business practices and state and federal guidelines. Establishes priorities and requested completion dates for projects. Serves as a working supervisor.

 

The ideal candidate will have excellent mathematical, communication, organizational, and analytical skills to be successful in performing the operations of the Technical Support team.

 

HFS values employees with different backgrounds, life experiences, and talents.

 

Employees receive a robust benefit package including:

 

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

 

If you are seeking a new opportunity, and this position appeals to you, please apply today!

 

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

 

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

  • Subject to management approval, serves as the Technical Support Unit Manager by independently conducting research of division-wide needs as they relate to daily operations and collection enhancements with a focus on statewide database systems and data-processing capabilities
  • Serves as a working supervisorServes as a working supervisor
  • Coordinates and conducts meetings with project staff and outside project participants to effect system fixes, changes, and/or enhancements that cross all functional areas
  • Develops, reviews, and analyzes functionality to ensure compliance with business practices and state and federal guidelines
  • Establishes priorities and requested completion dates for projects
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses business or public administration
  • Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization

Preferred Qualifications

  • Three years (3) of administrative experience in state and federal policy as it relates to child support and in statewide database systems processing including case structure, participant relationships and the effects of case and participant types on financial distribution
  • Three (3) years of experience working on database structures and data base relations, data base cleanup, and data reconciliation
  • Two (2) years of experience adapting business practices to new database
  • Prefers education supplemented by a Master’s degree in business or public administration, with course work in areas such as economic theory, accounting and finance, organizational theory, and operations research
  • Three (3) years of experience working with staff and management professionals in planning, developing, and conducting management evaluation studies
  • Three (3) years of experience analyzing problems and developing systems of action regarding data collection techniques
  • Three (3) years of experience adopting and utilizing the concepts and techniques of operations research in developing research projects
  • Three (3) years of professional administrative experience analyzing administrative problems and adopting an effective course of action for a child support program
  • Two (2) years of experience utilizing a Statewide Database system such as the Key Information Delivery System (KIDS) or Enforcement and Paternity for Illinois Children (EPIC) systems
  • Two (2) years of experience working with and managing confidential information

Specialized Skills

  • Requires three (3) years of administrative experience in state and federal policy as it relates to child support and in statewide database systems processing including case structure, participant relationships and the effects of case and participant types on financial distribution
  • Requires three (3) years of experience working on database structures and data base relations, data base cleanup, and data reconciliation
  • Requires two (2) years of experience adapting business practices to new database

Conditions of Employement

  • Requires completion of a background check and self-disclosure of criminal history
  • Requires the ability to utilize and maintain state issued equipment such as a laptop
    • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon

Email:HFS.DCSSApps@illinois.gov

Posting Group: Leadership & Management

 

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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