Telecommunications and Badging Supervisor (EXECUTIVE II)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue (IDOR). We are hiring a Telecommunications & Badging Supervisor (Executive II) for our Property Management Division located in Springfield, Illinois. This position serves as the statewide Telecommunications Systems Program Manager and is the technical expert for the Department of Revenue. This position also serves as the Badging Systems Program Supervisor and Security Access Control Authority for IDOR. If you have previous experience working with Voice Over Internet Protocol (VoIP) system, working with an integrated security management system, have experience developing, implementing, evaluating, and revising policies and procedures, and have a strong background preparing reports to ensure compliance with statues, regulations, and policies, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general direction, serves as the statewide Telecommunications Systems Program Manager and technical expert for the Illinois Department of Revenue (IDOR), exercising broad administrative and policy discretion in planning, directing, and evaluating all telecommunications operations and infrastructure initiatives.
• Serves as the Badging Systems Program Supervisor and Security Access Control Authority for IDOR, providing leadership and oversight of physical access control and credentialing systems, and exercising judgment in interpreting and implementing security policy, technology standards, and compliance mandates.
• Activates, issues, deactivates, and collects all wireless devices assigned to IDOR staff.
• Administers the Telecom Invoice Approval (TIA) application.
• Serves as working supervisor.
• Maintains statewide telecommunications inventory for IDOR.
• Serves as telecommunications liaison to DoIT.
• Serves as the back-up to Security and Space Manager and/or Division Manager during absences, as assigned.
• Completes the annual verification of telecommunications services (i.e., Centrex and business lines, wireless devices and services, voicemail).
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
• Requires two years of responsible administrative experience in a public or business organization.

Specialized Skills

• Requires three years of direct work experience managing a Voice Over Internet Protocol (VoIP) system.
• Requires two years of direct work experience managing call center processes, requirements, and service requests.
• Requires two years of direct work experience utilizing Hirsch Velocity Security System software or similar integrated security management system.
• Requires two years of direct work experience coordinating, developing, and processing building access requests.

Preferred Qualifications

• Three (3) years of direct work experience managing a Voice Over Internet Protocol (VoIP) system.
• Two (2) years of experience managing call center processes, requirements, and service requests.
• Two (2) years of direct work experience utilizing Hirsch Velocity System software or similar integrated security management system.
• Two (2) years of direct work experience coordinating, developing, and processing building access requests.
• Four (4) years of experience determining the telecommunication needs and requirements for a large public or private organization.
• Two (2) years of experience developing, implementing, and evaluating new and revised methods, procedures, policies, and performance standards.
• Two (2) years of knowledge of the principles of governmental accounting, program budgeting, personnel, statistics, and procurement, as it relates to security and information technology.
• Four (4) years of experience working with wireless services; programming and maintaining cellular devices (i.e. iPhone, Android) for a large public or private organization.
• Four (4) years of experience reviewing the functionality of all-access control and video conferencing systems and components for a large public or private organization.
• Two (2) years of experience developing and managing a small agency function program.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
• Requires ability to work overtime at various times outside of normal office hours to meet deadlines.
• Requires the ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.