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Trans Industry Customer Service Representative II

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 10, 2022
Location: 

Springfield, IL, US, 62701-1813

Job Requisition ID:  11065

Agency:  Illinois Commerce Commission  

Closing Date/Time:  January 25, 2021 @ 5:00 p.m.
Salary: $3,569 - $4,947 Monthly 
Job Type:  [[Salary Full time]] 
County:  [[Sangamon]] 
Number of Vacancies:  [[1]] 
Plan/BU:  [[RC 62]] 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

Colette Smith

Illinois Commerce Commission

527 E. Capitol Ave. Springfield, IL 62701

217-557-4206

colette.smith@illinios.gov

 

Posting Identification # 3584

  

ICC Overview

The ICC is made up of 2 main segments. The Bureau of Public Utilities and The Bureau of Transportation. 

Public Utility Services

Through its Bureau of Public Utilities, the Commission oversees the provision of adequate, reliable, efficient and safe utility services at the least possible cost to Illinois citizens served by electric, natural gas, telecommunications, water and sewer public utility companies.

Transportation Services

Through its Bureau of Transportation, the Commission oversees public safety and consumer protection programs with regard to intrastate commercial motor carriers of general freight, household goods movers, relocation towers, safety towers, personal property warehouses and repossession agencies. The Commission’s Rail Safety Program also inspects and regulates the general safety of railroad tracks, facilities and equipment in the state.

Job Responsibilities

   

Under direction, coordinates and facilitates communication between industry representatives, specific to compliance issues, through telephone contact or written correspondence with members of regulated industries and provides services to these industries consistent with the interpretation of various laws, rules and regulations administered and enforced by the Transportation Bureau of the Illinois Commerce Commission.

 

Knowledge, Skills, and Abilities

This position is a non-code position and is non-exempt from Rutan. This position reports directly to the Customer Service Supervisor of the Processing Section, which is an exempt merit compensation (non-CMS) position and is non-exempt from Rutan.  Requires equivalent of a high school diploma and two years of office experience working with businesses and individuals in a regulated environment.  Preferred candidate would possess two years of college coursework and familiarity with regulation under the Illinois Commercial Transportation Law, Illinois Commercial Relocation of Trespassing Vehicles Law, Collateral Recovery Act, Illinois Commercial Safety Towing Law, or Personal Property Warehouse Act and associated administrative code parts  regarding the issuance of operating credentials  and the ability to apply this knowledge to assist regulated entities, insurance companies, licensing bureaus and trade associations in individual situations; thorough understanding of credentialing procedures, payment schedules and operating practices, with the ability to properly input data, transactions and payments; the ability to deal pleasantly and professionally each day with people, both in person and via telephone, in the performance of complex transactions, involving multiple companies and thousands of dollars; the ability to interpret various computer reports and other documents in order to prepare and verify payments to other states for credentials issued in Illinois; the ability to work closely with regulated entities,  insurance agents and executives, industry groups, ICC staff, federal regulatory personnel, statewide enforcement personnel, and representatives from other state programs which often requires telephone contact and/or written documentation; a clear and friendly speaking voice; effective oral and written English communication skills; courtesy and patience which must be extended to customers who at times may be difficult; the ability to work in a somewhat distracting environment; and a working knowledge of the personal computer and its related software programs and applications.

Education Degree

Requires equivalent of a high school diploma and two years of office experience working with businesses and individuals in a regulated environment.  Preferred candidate would possess two years of college coursework and familiarity with regulation under the Illinois Commercial Transportation Law, Illinois Commercial Relocation of Trespassing Vehicles Law, Collateral Recovery Act, Illinois Commercial Safety Towing Law, or Personal Property Warehouse Act and associated administrative code parts  regarding the issuance of operating credentials  and the ability to apply this knowledge to assist regulated entities, insurance companies, licensing bureaus and trade associations in individual situations; thorough understanding of credentialing procedures, payment schedules and operating practices, with the ability to properly input data, transactions and payments; the ability to deal pleasantly and professionally each day with people, both in person and via telephone, in the performance of complex transactions, involving multiple companies and thousands of dollars; the ability to interpret various computer reports and other documents in order to prepare and verify payments to other states for credentials issued in Illinois; the ability to work closely with regulated entities,  insurance agents and executives, industry groups, ICC staff, federal regulatory personnel, statewide enforcement personnel, and representatives from other state programs which often requires telephone contact and/or written documentation; a clear and friendly speaking voice; effective oral and written English communication skills; courtesy and patience which must be extended to customers who at times may be difficult; the ability to work in a somewhat distracting environment; and a working knowledge of the personal computer and its related software programs and applications.

Education Major

Work Hours: 8:30am - 5:00pm Monday - Friday   
Work Location: 527 E. Capitol Ave. Springfield, IL 62701
  
Agency Contact:

Colette Smith

Email: colette.smith@illinois.gov

Phone #:217-557-4206 

 

CANDIDATES MUST SUBMIT A SEPERATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

To apply, submit a cover letter, resume, CMS-100, and copies of your college transcripts to Human Resources Department, Illinois Commerce Commission, 527 East Capitol Avenue, Springfield, Illinois 62701 or by email to Colette.smith@illinois.gov by close of business (5:00 p.m.) on January 25, 2022. Veterans should also submit a copy of their DD214. Questions may be referred to Colette Smith at 217-557-4206 or colette.smith@illinois.gov.

 

Colette Smith

Illinois Commerce Commission

527 E. Capitol Ave. Springfield, IL 62701

217-557-4206

colette.smith@illinios.gov

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B(version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisiton ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requistion ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after)and official college transcripts(Where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s)will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.