Virtual Digital Infrastructure Analyst (INFORMATION SYSTEMS ANALYST I, OPT S)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Virtual Digital Infrastructure Analyst in the Midrange Wintel/System Software Services Unit researching, implementing, installing, configuring and testing software and operating systems including Microsoft Windows Servers and Active Directory environment, using Virtual Desktop Infrastructure. In this role you will provide technical assistance to clients and technicians pertaining to software and operating systems using Virtual Desktop Infrastructure. In addition, you will participate as a team member and serve as project coordinator for standard projects including small/medium size software installations and deployments. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general direction, serves as a Virtual Digital Infrastructure Analyst performing difficult and specialized professional work in the Midrange Wintel/System Software Services Unit for the Department of Innovation & Technology (DoIT).
• Provides technical assistance to clients and technicians pertaining to software and operating systems using Virtual Desktop Infrastructure (e.g. Citrix, Horizon, Azure).
• Performs problem diagnostics of software and operating systems.
• Participates as a team member and serves as project coordinator for standard projects including small/medium size software installations and deployments.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
• Requires one (1) year of professional experience in System Services or a related Information Technology field.

Specialized Skills

• Requires one (1) year of professional experience in implementing, configuring, managing, and troubleshooting Virtual Desktop Infrastructure solutions such as Citrix, VMware, Horizon, and Microsoft Azure Virtual Desktop to support enterprise environments ensuring optimal performance and user accessibility.
• Requires one (1) year of professional experience in managing Microsoft Windows Server environments including installation, configuration, and maintenance of Active Directory, Group Policy, and related security policies to ensure system integrity and compliance.
• Requires one (1) year of professional experience implementing and maintaining security processes for Risk Management, Web Applications, Workflow Automation, and Data Management to ensure compliance, data integrity, and system security.
• Requires one (1) year of experience in network communication concepts and principles including knowledge of server/client network configurations, routers, routing protocols, switches, firewalls, VPN and internet technologies to ensure secure and efficient connectivity.

Preferred Qualifications

• One (1) year of professional experience in implementing, configuring, managing, and troubleshooting Virtual Desktop Infrastructure solutions such as Citrix, VMware, Horizon, and Microsoft Azure Virtual Desktop to support enterprise environments ensuring optimal performance and user accessibility.
• One (1) year of professional experience in managing Microsoft Windows Server environments including installation, configuration, and maintenance of Active Directory, Group Policy, and related security policies to ensure system integrity and compliance.
• One (1) year of professional experience implementing and maintaining security processes for Risk Management, Web Applications, Workflow Automation, and Data Management to ensure compliance, data integrity, and system security.
• One (1) year of experience in network communication concepts and principles including knowledge of server/client network configurations, routers, routing protocols, switches, firewalls, VPN and internet technologies to ensure secure and efficient connectivity.
• One (1) year of professional experience researching, implementing, installing, configuring and testing software and operating systems to ensure optimal functionality, security, and performance in enterprise environments.
• Working knowledge of Citrix Application Layers including its implementation, management, and optimization for efficient application delivery and virtualization.
• Working knowledge of Microsoft desk top packages with the ability to troubleshoot and optimize for user productivity and system efficiency.
• Developed verbal and written communications skills to present technical information to others with clarity and precision.
• Demonstrated organizational skills to effectively prioritize, manage, and coordinate multiple competing tasks and projects in a fast-paced environment ensuring efficiency and timely completion of projects.
• Ability to gain and maintain effective working relationships with associates, vendors, clients and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to work outside of normal business hours to meet deadlines.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires the ability to travel in performance of duties.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.