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TELECOMMUNICATIONS SUPERVISOR - COMMUNICATIONS CENTER SUPERVISOR - 4530500

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 23, 2023
Location: 

Sterling, IL, US, 61081-1770

Job Requisition ID:  23026

Agency :  Illinois State Police 
Closing Date/Time: 02/06/2023
 
Salary:   $5,536 - $8,279 / Month - Anticipated starting salary $5,536, CBA language applies  
Job Type:   Salaried Full Time  
County:   Whiteside  
Number of Vacancies:   1  
Plan/BU:   RC014  

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  23026

Resumes are recommended to be uploaded to your profile/attached to the application. Please upload transcripts to your application.

Position Overview

The Communications Center Supervisor plans, directs, and evaluates the operations of the consolidated communications center.  This position supervises a staff of telecommunicators who provide computer assisted law enforcement radio dispatching to state and local agencies.  The Communications Center Supervisor monitors subordinates for compliance with various rules, regulations, policies, and procedures and administers the Telecommunicator Trainee Program at the communications center level.  Excellent communication and organization skills are required, as well as strong interpersonal skills and the ability to manage calmly under pressure.  This position includes many employee benefits such as health and dental insurance, paid vacation and sick days, and a pension plan.  The Illinois State Police welcomes all qualified interested applicants who are ready to advance their career in a fast-paced and rewarding position.

Job Responsibilities

30% 1. The Communications Center Supervisor plans, supervises, and coordinates a 24/7 state police telecommunications center.

  • Provides computer assisted radio dispatching services for law enforcement personnel.
  • Maintains personnel and operational files.
  • Prepares associated records and reports.
  • Responds to emergencies and times of high radio traffic which may occur outside of scheduled hours and/or require working overtime.

 

20% 2. Monitors subordinates for compliance with Law Enforcement Agencies Data System (LEADS), Computer Aided Dispatch (CAD), Traffic Information Planning Systems (TIPS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Computerized Hot Files (CHF), Computerized Criminal History (CCH), Firearm Owner’s Identification (FOID), Secretary of State (SOS), State Alcohol Licenses (SALOON), National Warning System (NAWAS), and Criminal History Record Information (CHRI) rules, regulations, policies, and procedures.

  • Acts as a liaison between information services, command personnel, and local non-LEADS terminal criminal justice agencies.
  • Serves as the coordinator for the Learning Management System (LMS). 
  • Monitors subordinates for compliance with Federal Communications Commission (FCC) rules and regulations and federal security and privacy procedures.
  • Develops and maintains required FCC, personnel, and law enforcement computer system operational files and procedures manuals.

 

15% 3. Administers the Telecommunicator Trainee Program at the communications center level, providing on-the-job training of new employees.

  • Reviews employee performance on a continuing basis and prepares periodic employee performance evaluations.
  • Participates in the hiring selection interview process. 

Job Responsibilities (continued)

15% 4. Serves as working supervisor.

  • Assigns and reviews work.
  • Provides guidance and training to assigned staff.
  • Counsels staff regarding work performance.
  • Reassigns staff to meet day-to-day operating needs.
  • Establishes annual goals and objectives.
  • Approves time off.
  • Prepares and signs performance evaluations.

 

5% 5. Testifies in court concerning operational policy, the accuracy and content of communications documents, and other issues interrelated with the apprehension of suspects by law enforcement officers.

 

5% 6. Identifies system and equipment operational deficiencies; recommends potential solutions.

 

5% 7. Serves as 9-1-1 and communications consultant on operational matters to the Illinois State Police command personnel at the work location, and to local criminal justice agencies.

 

5% 8. Performs other duties as required or assigned.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, with major coursework in communications, administration, psychology, public administration, sociology, speech, or related coursework; Telecommunicator Call Taker/Specialist experience accepted year-for-year for required college. 
  • Requires four (4) years progressively responsible experience in a Law Enforcement telecommunications information system such as LEADS/CAD, performing work such as a Telecommunicator Call Taker/Specialist and Lead Worker.

Preferred Qualifications

  • At least three (3) years of experience in law enforcement communications including: procedures, FCC rules and regulations, law enforcement computer systems (such as CAD, NLETS, NCIC, FOID, SALOON, CCH), law enforcement filing, the records systems, law enforcement terminology and concepts, security, and privacy regulations. 
  • At least two (2) years of experience as a lead worker or supervisor responsible for providing guidance and training to subordinate staff. 
  • At least two (2) years of experience recognizing malfunctions of equipment and coordinating several radio-computer functions simultaneously.
  • At least two (2) years of experience working with Microsoft Office software applications including Word, Excel and Outlook email.
  • At least two (2) years of experience posting and filling overtime assignments.
  • At least two (2) years of experience with scheduling and adjusting work shifts.

Conditions of Employment

  • Requires the ability to pass an Illinois State Police background check and drug screening.
  • Requires the ability to obtain LEADS operator certification within the probationary period.
  • Requires ability to respond to emergency call-out after normal work hours.
  • Requires ability to work overtime.

Work Hours:  Undetermined  
Work Location: 3107 E Lincolnway Sterling, IL 61081-1770  
Agency Contact:
 
ISP.JobPostings@illinois.gov

Job Family:  Technology  

 

AGENCY STATEMENT:  The Illinois State Police strives for excellence seeking to be one of the premier policing agencies in the country.  Our core values are Integrity, Service, and Pride.  We are seeking individuals with similar values to join us on our mission to promote public safety.

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

State employees wishing to transfer shall submit a Transfer Request form to the Agency Contact listed above during the posting period.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 

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