TELECOMMUNICATIONS SUPERVISOR - COMMUNICATIONS CENTER SUPERVISOR - 4530500

Position Overview

The Communications Center Supervisor plans, directs, and evaluates the operations of the consolidated communications center.  This position supervises a staff of telecommunicators who provide computer assisted law enforcement radio dispatching to state and local agencies.  The Communications Center Supervisor monitors subordinates for compliance with various rules, regulations, policies, and procedures and administers the Telecommunicator Trainee Program at the communications center level.  Excellent communication and organization skills are required, as well as strong interpersonal skills and the ability to manage calmly under pressure.  This position includes many employee benefits such as health and dental insurance, paid vacation and sick days, and a pension plan.  The Illinois State Police welcomes all qualified interested applicants who are ready to advance their career in a fast-paced and rewarding position.

Job Responsibilities

30% 1. The Communications Center Supervisor plans, supervises, and coordinates a 24/7 state police telecommunications center.

• Provides computer assisted radio dispatching services for law enforcement personnel.
• Maintains personnel and operational files.
• Prepares associated records and reports.
• Responds to emergencies and times of high radio traffic which may occur outside of scheduled hours and/or require working overtime.

20% 2. Monitors subordinates for compliance with Law Enforcement Agencies Data System (LEADS), Computer Aided Dispatch (CAD), Traffic Information Planning Systems (TIPS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Computerized Hot Files (CHF), Computerized Criminal History (CCH), Firearm Owner’s Identification (FOID), Secretary of State (SOS), State Alcohol Licenses (SALOON), National Warning System (NAWAS), and Criminal History Record Information (CHRI) rules, regulations, policies, and procedures.

• Acts as a liaison between information services, command personnel, and local non-LEADS terminal criminal justice agencies.
• Serves as the coordinator for the Learning Management System (LMS). 
• Monitors subordinates for compliance with Federal Communications Commission (FCC) rules and regulations and federal security and privacy procedures.
• Develops and maintains required FCC, personnel, and law enforcement computer system operational files and procedures manuals.

15% 3. Administers the Telecommunicator Trainee Program at the communications center level, providing on-the-job training of new employees.

• Reviews employee performance on a continuing basis and prepares periodic employee performance evaluations.
• Participates in the hiring selection interview process. 

Job Responsibilities (continued)

15% 4. Serves as working supervisor.

• Assigns and reviews work.
• Provides guidance and training to assigned staff.
• Counsels staff regarding work performance.
• Reassigns staff to meet day-to-day operating needs.
• Establishes annual goals and objectives.
• Approves time off.
• Prepares and signs performance evaluations.

5% 5. Testifies in court concerning operational policy, the accuracy and content of communications documents, and other issues interrelated with the apprehension of suspects by law enforcement officers.

5% 6. Identifies system and equipment operational deficiencies; recommends potential solutions.

5% 7. Serves as 9-1-1 and communications consultant on operational matters to the Illinois State Police command personnel at the work location, and to local criminal justice agencies.

5% 8. Performs other duties as required or assigned.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, with major coursework in communications, administration, psychology, public administration, sociology, speech, or related coursework; Telecommunicator Call Taker/Specialist experience accepted year-for-year for required college. 
• Requires four (4) years progressively responsible experience in a Law Enforcement telecommunications information system such as LEADS/CAD, performing work such as a Telecommunicator Call Taker/Specialist and Lead Worker.

Preferred Qualifications

• At least three (3) years of experience in law enforcement communications including: procedures, FCC rules and regulations, law enforcement computer systems (such as CAD, NLETS, NCIC, FOID, SALOON, CCH), law enforcement filing, the records systems, law enforcement terminology and concepts, security, and privacy regulations. 
• At least two (2) years of experience as a lead worker or supervisor responsible for providing guidance and training to subordinate staff. 
• At least two (2) years of experience recognizing malfunctions of equipment and coordinating several radio-computer functions simultaneously.
• At least two (2) years of experience working with Microsoft Office software applications including Word, Excel and Outlook email.
• At least two (2) years of experience posting and filling overtime assignments.
• At least two (2) years of experience with scheduling and adjusting work shifts.

Conditions of Employment

• Requires the ability to pass an Illinois State Police background check and drug screening.
• Requires the ability to obtain LEADS operator certification within the probationary period.
• Requires ability to respond to emergency call-out after normal work hours.
• Requires ability to work overtime.