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HUMAN SERVICES CASEWORKER (UPWARD MOBILITY) - 1978500

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Apr 6, 2021
Location: 

Waukegan, IL, US, 60087-4722

Job Requisition ID:  1391

Agency:  Department of Human Services  

Requisition ID: 10-92-1391-27852
Closing Date/Time:  04/19/2021 
Salary:  $4164-$6128/MONTHLY 
Job Type:  Salaried Full Time 
County:  Lake 
Number of Vacancies:  1 
Plan/BU:  RC062 

 

Collective Bargaining Agreement language applies to this posting:

We are currently transitioning away from a paper application process to an electronic application process.  This position has not been transitioned. Please follow the directions below when applying to this position.

 

*****DO NOT APPLY ONLINE*****

Follow the application instructions below to apply to this position.

Job Responsibilities

Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services (DHS) as well as auxiliary state, local, and federal programs. Explains and interprets eligibility criteria and requirements for public assistance programs. Collects customer data and determines eligibility. Discusses the customer's goals and participation levels. Assesses the clients' skills and evaluates their ability to obtain and retain employment; makes appropriate referrals to other DHS programs, state services or local private services to verify individual receives available benefits. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Performs functions outlined below or a portion thereof (e.g. lntake) as part of an assigned caseload or on a rotational basis.

 

SPECIFICALLY:

 

30% - Receives and assists customers to provide public assistance services available through DHS programs to all eligible customers timely and accurately. Explains and interprets eligibility criteria, requirements, procedures, policies and practices to applicants for public assistance as well as their authorized representatives, other public assistance providers, other divisions of DHS and other state and local agencies. Verifies data from the customer and determines initial and/or ongoing eligibility for all categories of public assistance; applies rules in determining assistance levels and providing services; computes monthly grants and Supplemental Nutrition Assistance Program (SNAP) allotments verifying benefit accuracy. Communicates with customers and other DHS staff in both verbal and written form.

 

30% - Manages a public assistance caseload by performing professional casework duties in all categories of assistance; re-determines eligibility for Temporary Assistance for Needy Families (TANF) cases; reviews expenditures such as child care and medical expenses in relation to eligibility; re-determines eligibility for all Medical Assistance programs; reviews medical bills to determine if there is continued eligibility for payment of medical services; prepares and submits memoranda and documentation of Spenddown decisions; determines when a client is eligible for a medical card; swaps cases from one category to another in accordance with eligibility; assesses changes for impact on services available and makes adjustments in services. Establishes over/under issuances of benefits and completes forms related to each. Refers non TANF clients to needed social services.

(Job Responsibilities continued)

20% - Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and DHS initiatives. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Participates in discussions with other professional staff in the local office, the Regional Office, and the division involving individual needs and receives recommendations regarding public assistance services and the availability of other temporary or long term support programs; identifies and arranges referrals for clients to receive training and assistance in work preparedness, interviewing techniques, child care issues, transportation needs, work habits, job training, etc., including authorization of services to address those issues; provides coaching to clients experiencing difficulty in achieving employment goals. Prepares and maintains current case file documentation including case status/records with all verifications and applicant data changes.

 

15% - Meets with clients to discuss goals and activity requirements; develops comprehensive assessment of goals and objectives; applies problem-solving techniques to assist in achieving self-sufficiency goals. Identifies potential risks to self-sufficiency; makes referrals to appropriate service areas. Provides coordination of multiple services reflecting connection and interaction with community providers; evaluates client’s ability to obtain and retain meaningful employment; refers to employers with potential job opportunities.

 

5% - Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires a Bachelor's degree in psychology, sociology/anthropology, social welfare or a closely related field.
  2. Requires one year of professional casework or crisis intervention experience in a social service agency OR successful completion of an agency-sponsored training program. 

 

Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of a qualifying examination.

Knowledge, Skills, and Abilities

  • Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer.
  • Requires the ability to communicate effectively in verbal and written form

Work Hours:  8:30am-5:00pm Monday-Friday  
Work Location: Lake Co FCRC

 2000 N Lewis Ave Waukegan, IL 60087-4722  
Agency Contact:  DHS.HiringUnit@illinois.gov
Job Function:  Social Services  

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. PLEASE USE THE REQUISITION ID FOR THE BID # ON THE APPROPRIATE APPLICATION FORM.

 

DHS Mission Statement - IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

 

TO APPLY:  SEND BID FORM AND CMS100/B TO DHS.HiringUnit@illinois.gov

 

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B(version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting/Bid ID or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting/Bid ID or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.